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Driven Strategy and Business Development Executive with career history in high level negotiations for digital and distributed businesses. Proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and cross functional team integration. Offering excellent interpersonal and communication skills and experience managing in matrixed organizations.

• Highly skilled professional with extensive experience in airport services, team management, and customer support. Proven track record of leading teams in high-pressure environments, ensuring efficient and smooth operations while maintaining a strong focus on customer satisfaction. Expertise in managing day-to-day airport functions, coordinating with multiple departments, and resolving issues quickly and effectively. Strong communication and problem-solving skills, with a commitment to delivering top-tier service to passengers and stakeholders alike. Adept at handling complex situations, improving operational processes, and fostering a collaborative team environment.

• Results-driven Business Development Representative with a strong background in backend support, chat support, and customer interaction through email and phone. Adept at identifying growth opportunities, fostering client relationships, and providing seamless communication to support business objectives. Proven expertise in handling inbound and outbound calls, managing customer inquiries via chat, and delivering high-quality email responses. Skilled in collaborating with cross-functional teams to improve support processes and customer experience. A detail-oriented professional with excellent multitasking abilities, strong problem-solving skills, and a dedication to achieving company growth targets.

Seasoned Sales Representative knowledgeable about selling in B2C environments. Skilled at demonstrating products and creating meaningful interactions that create and opportunity. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Gisselle Cruz

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Growth Business Development Representative

Sales Development Representative

Senior Sales Development Representative

Sales Development Representative

Nanny

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Bachelor's degree - Marketing

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Growth Business Development Representative

Sales Development Representative

Senior Sales Development Representative

Sales Development Representative

Nanny

Bachelor's degree - Marketing

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