Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisselle Gonzalez

Dallas

Summary

Dynamic Shift Supervisor with a proven track record at Starbucks, excelling in customer satisfaction and sales performance enhancement. Expert in cash handling and team leadership, I thrive in fast-paced environments, ensuring operational excellence. My approach combines strong problem-solving skills with a customer-oriented focus, driving continuous improvement and team motivation.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2019 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Increased sales performance through effective upselling techniques.
  • Provided excellent customer service, resolving client concerns efficiently and effectively.
  • Can work in a fast pace.
  • Demonstrated strong multitasking abilities by managing multiple tasks simultaneously while maintaining attention to detail.

Education

High School Diploma -

Thomas Jefferson High School
Dallas, TX
05-2018

Skills

  • Continuous improvement
  • Customer-oriented
  • Team leadership
  • Positive attitude
  • Problem-solving
  • Team supervision
  • Sales and upselling
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
10.2019 - Current

High School Diploma -

Thomas Jefferson High School

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Gisselle Gonzalez