Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Gregory Henderson Jr.

Gregory Henderson Jr.

Shift Supervisor
Frederick,MD

Summary

Motivated leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Red Robin
Frederick, MD
11.2022 - Current
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Reinforced rules to promote superior employee performance.

Dunkin Crew Member

Dunkin' Donuts
Frederick, MD
05.2018 - 04.2021
  • Assisted other team members to achieve goals.Became familiar with products to answer questions and make suggestions.Performed excellent customer service by greeting customers and increasing quality expectations.

Youth Counselor

LAYC
Germantown, MD
06.2015 - 08.2015
  • Supervised children’s activities (arts and crafts, sports, games, and trips).Supervised youth in engaging environment to promote security and safety for all ages.Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.

Office Assistant

LAYC (Latin American Youth Center)
Germantown, MD
06.2015 - 08.2015
  • Organized papers in order based off of checklist, as well as scanning and copying documentsDelivered clerical support by handling range of routine and special requirements.

Leadership in Training (L.I.T.)

City Of Rockville
Rockville, Maryland
06.2011 - 08.2012
  • Assisted Rockville summer camps/playground staff with sports, games, arts/crafts activities for children ages 5-12

Education

Business Management Certificate - Business Management

Frederick Community College
05.2023

High School Diploma -

Richard Montgomery High School
06.2015

Skills

  • Guest Services
  • Inventory Restocking
  • Interactive Communication Skills
  • Customer engagement
  • Performance improvement
  • Continuous Improvement
  • Financial Management
  • Cash Handling Ability

Accomplishments

  • Recognized as Employee of the Month for outstanding performance and team contributions.

Interests

Creating Videos

Search Engine Optimizing

Financial Balancing

Music

Timeline

Shift Supervisor - Red Robin
11.2022 - Current
Dunkin Crew Member - Dunkin' Donuts
05.2018 - 04.2021
Office Assistant - LAYC (Latin American Youth Center)
06.2015 - 08.2015
Youth Counselor - LAYC
06.2015 - 08.2015
Leadership in Training (L.I.T.) - City Of Rockville
06.2011 - 08.2012
Frederick Community College - Business Management Certificate, Business Management
Richard Montgomery High School - High School Diploma,

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Gregory Henderson Jr.Shift Supervisor