Gisselle Luna
Irving,Texas
Summary
Dynamic professional with proven success at Action Gypsum Supply, adept at resolving billing discrepancies and enhancing client relationships. Skilled in client communication and billing processes, I excel in multitasking and organization, ensuring customer satisfaction and promoting teamwork. A fast learner, I thrive in high-pressure environments while delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Inside Sales / Billing Specialist
Action Gypsum Supply
08.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Customer Service Sales Representative
Walmart
11.2018 - 05.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
MacArthur High School
Irving, TX06.2018
Skills
- Client communication
- Month-end closing procedures
- Relationship building
- Multitasking and organization
- Billing and invoicing
- Fast learner
- Microsoft office
- Customer service support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inside Sales / Billing Specialist
Action Gypsum Supply
08.2023 - Current
Customer Service Sales Representative
Walmart
11.2018 - 05.2020
High School Diploma -
MacArthur High School
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