Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gisselle Mollinedo

Hanover Park,IL

Summary

Dynamic Account Manager with a proven track record at Accurate Personnel, adept in client relationship building and account development. Excelled in resolving escalated issues and securing favorable contracts, enhancing client satisfaction and performance. Skilled in teamwork and collaboration, significantly contributed to team success and client retention. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

9
9
years of professional experience

Work History

Account Manager

Accurate Personnel
04.2023 - 10.2024
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Regional Corporate Recruiter

Elite Staffing Inc.
07.2020 - 04.2023
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Collaborated with various departments to define job qualifications.
  • Streamlined the hiring process by collaborating with department managers to develop accurate job descriptions and requirements.
  • Negotiated offers with selected candidates, balancing both company budget constraints and individual salary expectations for mutually beneficial agreements.
  • Worked closely with HR team to ensure smooth transition for new hires during onboarding process, including benefits enrollment and orientation sessions.

Lead Customer Service Representative

Menards
02.2016 - 07.2020
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.

Education

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Client Relationship Building
  • Account development

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Account Manager

Accurate Personnel
04.2023 - 10.2024

Regional Corporate Recruiter

Elite Staffing Inc.
07.2020 - 04.2023

Lead Customer Service Representative

Menards
02.2016 - 07.2020
Gisselle Mollinedo