Gisselle Morales
Lynwood,CA
Summary
I’m a hard working and driven individual who enjoys overcoming challenges. I’m passionate about my work and always get the job done correctly and efficiently. I’m a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PLS Check Cashing
Compton, California
06.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
CAMACHO'S JEWELRY
SANTA FE SPRINGS, CA
01.2022 - 12.2023
- Provide quality customer service through positive and professional interaction with customers by phone or in person
- Commit to meeting the needs and expectations of the organization's internal and external customers
- Demonstrate dependability and show a sense of urgency about getting results; willing to commit the hours it takes to get the job completed
- Handle unresolved situations, frequent change, delays, or unexpected events
Staffing Recruiter
NEXT LEVEL STAFFING AGENCY
ONTARIO, CA
10.2020 - 12.2021
- Offer management services that cover a broad scope of recruitment
- Hire effectively and select qualified applicants that may be vital to a clients business
- Support recruitment services to small, medium and large businesses by acting as first perspective between applicant and open labor
- Responsible for payroll and unemployment taxes, social security and workers compensation
Warehouse Worker
AMAZON FULFILLMENT ASSOCIATE
RIALTO, CA
06.2019 - 10.2020
- Prepare orders by processing requests and supplying orders in a timely manner as quick as 2 minutes per package
- Pull materials, pack boxes, and place orders
- Take orders and process outbound at customers desire
- Make sure customers receive packages with no problem and at their desire
- Verified accuracy of incoming shipments against purchase orders.
- Operated scanners, computers, and other equipment to track orders.
Retail Sales Associate
GUESS Factory
ONTARIO, CA
09.2017 - 06.2019
- Handled returns and exchanges according to company policies.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Cleaned shelves, counters and tables to maintain organized store.
- Promoted special offers and discounts to encourage additional purchases.
Education
Medical Assistant -
Downey Adult School
Downey, CA01-2025
Wilmer Amina Carter High School
RIALTO, CA06.2018
Skills
- Bilingual in Spanish
- Communication
- Adaptability
- Analytical
- Detail Oriented
- Self Motivated
- Flexible
- Responsible
- Strong Leader
- Punctual
- Strong Interpersonal Skills
Certification
First Aid and CPR/AED Certification, Orange, CA
Timeline
Customer Service Representative
PLS Check Cashing
06.2024 - 03.2025
Customer Service Representative
CAMACHO'S JEWELRY
01.2022 - 12.2023
Staffing Recruiter
NEXT LEVEL STAFFING AGENCY
10.2020 - 12.2021
Warehouse Worker
AMAZON FULFILLMENT ASSOCIATE
06.2019 - 10.2020
Retail Sales Associate
GUESS Factory
09.2017 - 06.2019
Medical Assistant -
Downey Adult School
Wilmer Amina Carter High School