Gisselle Santana
Escondido,CA
Summary
I've been working at Express for a year and a half. First started as a Sales Associate, was given the opportunity to become a Sales Lead Manager. Throughout my time here in Express I've grown. I've gotten opportunities to experience situations that allowed me to grow in communication, reliability and responsibility, but mainly as a person. I'm more confident an being able to troubleshoot and take initiative without being told.
Overview
1
1
year of professional experience
Work History
Sales Lead Manager
Express
Escondido, CA
09.2022 - Current
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Ensured that all team members adhered to established processes and procedures.
- Resolved customer complaints regarding sales and service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Del Lago Academy Of Applied Science
Escondido, CA06-2023
Skills
- Excellent Communication
- Conflict Resolution
- Self-Directed
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Supervision and Leadership
- Written Communication
- Coaching and Mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Lead Manager
Express
09.2022 - Current
High School Diploma -
Del Lago Academy Of Applied Science
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