Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Olivia Marsella

CORAL SPRINGS,FL

Summary

Results-driven Sales Lead Manager known for highly productive and efficient task completion. Possess specialized skills in strategic sales planning, customer relationship management, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring success in driving sales targets and leading teams to achieve business goals.

Overview

4
4
years of professional experience

Work History

Sales Lead Manager

Aerie By American Eagle
Boca Raton, FL
05.2023 - Current
  • Supported sales team members to drive growth and development.
  • Responded to questions from customers after presenting key details about company's products and services.
  • Managed sales floor employees and helped customers find what they wanted to buy, and promote the business.

Server

Aston Gardens
Parkland, FL
02.2022 - 04.2023
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took orders from customers accurately and in a timely manner.
  • Provided excellent customer service to ensure satisfaction.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.

Smoothie Maker/Customer Service Cashier

Smoothie King
Coral Springs, FL
07.2021 - 01.2022
  • Followed company policies and procedures while performing duties.
  • Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
  • Followed established protocols and made smoothies according to company recipes.

Brand Ambassador

Aerie By American Eagle
Boca Raton, FL
11.2020 - 06.2021
  • Employed basic selling techniques to engage with customers.
  • Increased sales and brand awareness through face-to-face marketing.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.

Education

Health Administration

Florida Atlantic University
Boca Raton, FL
12-2026

Skills

  • Sales strategies
  • Sales team training
  • Client service
  • Upselling
  • Customer engagement
  • Multi-tasking strength
  • Problem-solving skills
  • Friendly and outgoing
  • Cash register operation
  • Problem-solving
  • Excellent people skills
  • Excellent communication skills
  • Teamwork and collaboration

Timeline

Sales Lead Manager

Aerie By American Eagle
05.2023 - Current

Server

Aston Gardens
02.2022 - 04.2023

Smoothie Maker/Customer Service Cashier

Smoothie King
07.2021 - 01.2022

Brand Ambassador

Aerie By American Eagle
11.2020 - 06.2021

Health Administration

Florida Atlantic University

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Olivia Marsella