Gisselle Zarco-botello
Las Vegas
Summary
Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Phlebotomist Technician
Medí Weight Loss
01.2022 - 04.2025
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected diverse blood samples utilizing venipuncture or capillary puncture techniques with syringes, butterfly needles, and straight needles.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
Front End Supervisor
Ross Dress for Less
10.2021 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Oversaw customer returns and exchanges effectively, guaranteeing an efficient experience for both customers and staff.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Managed cash drawers across 4-8 checkout stations to confirm adequate cash availability.
Shift Leader
McDonald's
01.2015 - 12.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Medical Assistant Certification - Medical Assisting
Northwest Career College
04-2021
Certificate Phlebotomist Technician - Phlebotomy
Northwest Career College
04-2021
High School Diploma -
Valley High School
06-2018
Skills
- Data entry
- Customer service
- Team leadership
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Adapt to diverse groups
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist Technician
Medí Weight Loss
01.2022 - 04.2025
Front End Supervisor
Ross Dress for Less
10.2021 - 05.2022
Shift Leader
McDonald's
01.2015 - 12.2019
Certificate Phlebotomist Technician - Phlebotomy
Northwest Career College
Medical Assistant Certification - Medical Assisting
Northwest Career College
High School Diploma -
Valley High School
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