Gisselle Capote
Miami,United States
Summary
Dynamic administrative professional with 8+ years of experience in enhancing operational efficiency and delivering exceptional customer service across various sectors. Proven expertise in administrative operations and calendar management, adept at supporting executive teams and optimizing scheduling processes to align with strategic priorities. Demonstrates a strong commitment to confidentiality and meticulous attention to detail, ensuring sensitive information is handled with care.
Overview
15
15
years of professional experience
Work History
HOME INSURANCE AGENT
Sebanda Insurance
08.2024 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Analyzed clients' insurance needs to provide tailored policy recommendations.
- Educated clients on policy options, coverage limits, and claims processes.
- Collaborated with underwriters to expedite policy approvals and improve turnaround times.
ADMINISTRATIVE ASSISTANT/ SCHEDULER
Cole, Scott & Kissane
10.2022 - 07.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Established and maintained efficient office procedures and processes, resulting in a 25% reduction in administrative costs
CUSTOMER SUPPORT ADVOCATE-CALL CENTER
Great Healthworks
02.2021 - 10.2022
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Developed and maintained customer service support systems to streamline customer interactions and increase customer satisfaction
CUSTOMER SERVICE AGENT
MaidServices4Less
01.2018 - 02.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously.
SALES ASSOCIATE
Sketcher Factory
02.2017 - 01.2018
- Sell multiple products to customers, meet and greet, and service customers.
- Developed and implemented a customer loyalty program that increased customer retention by 20%
- Analyzed customer feedback and suggested strategies for improving customer experience
EXECUTIVE ASSISTANT TO THE CEO
RainStar Entertainment
02.2016 - 02.2017
SALES ADVISOR
24 Hour Fitness
01.2015 - 02.2016
SALES REPRESENTATIVE
DIRECTV RECONNECTION DEPARTMENT
04.2012 - 01.2015
SALES ADVISOR, CASHIER
G by Guess
05.2010 - 04.2012
Education
Bachelor Degree -
Florida International University
Associate in Arts - undefined
Miami Dade College
Miami, South EastHigh School Diploma - undefined
Miami Southridge
Skills
- Calendar Management
- Call Centers
- Customer Support
- Customer Service
- Microsoft Outlook
Languages
English
Spanish
Timeline
HOME INSURANCE AGENT
Sebanda Insurance
08.2024 - Current
ADMINISTRATIVE ASSISTANT/ SCHEDULER
Cole, Scott & Kissane
10.2022 - 07.2024
CUSTOMER SUPPORT ADVOCATE-CALL CENTER
Great Healthworks
02.2021 - 10.2022
CUSTOMER SERVICE AGENT
MaidServices4Less
01.2018 - 02.2021
SALES ASSOCIATE
Sketcher Factory
02.2017 - 01.2018
EXECUTIVE ASSISTANT TO THE CEO
RainStar Entertainment
02.2016 - 02.2017
SALES ADVISOR
24 Hour Fitness
01.2015 - 02.2016
SALES REPRESENTATIVE
DIRECTV RECONNECTION DEPARTMENT
04.2012 - 01.2015
SALES ADVISOR, CASHIER
G by Guess
05.2010 - 04.2012
Associate in Arts - undefined
Miami Dade College
High School Diploma - undefined
Miami Southridge
Bachelor Degree -
Florida International University
Personal Information
Title: OPEN TO WORK - Seeking Meaningful Employment