Valentina Duarte
Coral Springs,US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Demonstrates expertise in data management and customer service, achieving significant improvements in client satisfaction. Focused office professional with a proven track record of providing exceptional clerical and administrative support. Adept at using technology to improve efficiency and accuracy. Possesses excellent interpersonal and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Verification Specialist
Sebanda Insurance
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Verification Specialist
Enhance Health
08.2023 - 05.2024
- Maintained positive working relationship with fellow staff and management
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection
- Transcribed data from source documents using standardized procedures and data recording devices
- Extracted information from documents to verify correctness
Customer Service Representative
Enhance Health
08.2022 - 07.2023
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Maintained strong call control and quickly worked through scripts to address problems
- Updated customer accounts, addresses and contact information within call management databases
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Navigated through computer systems to review information and respond appropriately to callers
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
Call Center Representative
AnswerNet
12.2021 - 07.2022
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Monitored customer order process and addressed customer issues
- Demonstrated product features to align with customer needs
- Adhered to company initiatives and achieved established goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Sales Representative
Sawgrass Mills Mall
07.2019 - 11.2021
Education
High School Diploma -
COLEGIO LA PRESENTACION LUNA PARK
Associate of Arts - Business Administration
Broward College
05.2024
Bachelor of Arts - Business Administration And Finance
Florida Atlantic University
Boca Raton, FL 01.2025 - Current
Skills
- Safety and compliance
- Active listening
- Customer service
- Working under pressure
- Strong Problem Solver
- Mail Management
- Microsoft Office
- Friendly, Positive Attitude
Certification
- Broward College Certification in Accounting Technology Specialist
- 2-15 Life, Health, and Variable Annuity Agent License
Timeline
Bachelor of Arts - Business Administration And Finance
Florida Atlantic University
01.2025 - Current
Data Verification Specialist
Sebanda Insurance
05.2024 - Current
Data Verification Specialist
Enhance Health
08.2023 - 05.2024
Customer Service Representative
Enhance Health
08.2022 - 07.2023
Call Center Representative
AnswerNet
12.2021 - 07.2022
Sales Representative
Sawgrass Mills Mall
07.2019 - 11.2021
Associate of Arts - Business Administration
Broward College
High School Diploma -
COLEGIO LA PRESENTACION LUNA PARK
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