Gisvel Torres
Sag Harbor,NY
Summary
Detail-oriented Adult Case Manager with expertise in legal research, client assessment, and treatment planning. Skilled in managing confidential records and fostering effective communication within diverse teams to enhance patient care. Bilingual in English and Spanish, with a proven ability to streamline case management processes and support clients in achieving their personal goals.
Overview
4
4
years of professional experience
Work History
Bilingual Adult Case Manager
The Safe Center Long Island
05.2024 - 03.2025
- Manage a caseload of bilingual adult clients, providing comprehensive case management services.
- Conducted intake assessments and developed individualized service plans tailored to clients' needs and goals.
- Facilitate communication and provided advocacy services for clients navigating social services, healthcare, and legal systems.
- Coordinate referrals to community resources and collaborated with external agencies to ensure holistic support for clients.
- Provide crisis intervention and emotional support to clients experiencing acute challenges.
- Maintaine accurate and up-to-date client records in compliance with organizational and regulatory standards.
- Collaborate with a multidisciplinary team including social workers, healthcare professionals, and legal advisors to optimize client outcomes.
- Utilize bilingual proficiency in Spanish to bridge cultural and linguistic barriers for clients and facilitate effective communication.
- Monitore and evaluate client progress towards goals, adjusting service plans as necessary to promote positive outcomes.
- Assist individuals applying from benefits related to the Department of Social Services.
Legal Assistant
AZOULAY WEISS, LLP
10.2020 - 09.2022
- Wrote and filed notices of petition and petition with civil court on schedule to maximize case success.
- Responded to client inquiries to provide accurate legal advice and offered assistance.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Completed electronic filings.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases.
- Handled office scheduling and made notes for deadlines, and other important dates.
- Interviewed clients to obtain information relevant to cases.
- Established and maintained positive working relationships with individuals with variety of different backgrounds and characteristics (e.g., age, race, gender, education-level, etc.).
- Analyzed information to identify problems.
- Handled highly stressful situations to meet deadlines.
Education
Master of Professional Studies - Homeland Security and Criminal Justice Leadership
ST. JOHN'S UNIVERSITY
01.2024
Bachelor of Arts - Psychology
ST. JOHN'S UNIVERSITY
01.2020
Associates of Arts - Psychology
LaGuardia Community College
01.2018
Skills
- Case Management
- Bilingual Proficiency
- Client Advocacy
- Crisis Intervention
- Resource Coordination
- Interdisciplinary Collaboration
- Documentation and Record Keeping
- Cultural Competency
- Problem-Solving
- Emotional Intelligence
- Time Management
- Intake assessment
- Detail orientation
- Progress monitoring
- Maintaining confidentiality
Timeline
Bilingual Adult Case Manager
The Safe Center Long Island
05.2024 - 03.2025
Legal Assistant
AZOULAY WEISS, LLP
10.2020 - 09.2022
Master of Professional Studies - Homeland Security and Criminal Justice Leadership
ST. JOHN'S UNIVERSITY
Bachelor of Arts - Psychology
ST. JOHN'S UNIVERSITY
Associates of Arts - Psychology
LaGuardia Community College