Kimberly Roberts
The Right Door
Ionia,MI
Summary
Dedicated case manager with expertise in developing personalized care plans, client advocacy, and community outreach. Proven ability to enhance service delivery and facilitate communication among clients and providers.
13
years of professional experience
Work History
Adult Mental Case Manager IDD/SPMI Level 2
4 Years 3 Months- Developed individualized service plans to address clients' needs and goals.
- Coordinated resource referrals to enhance client support and access to services.
- Coordinated client assessments to identify needs and develop personalized care plans.
- Managed case documentation to ensure compliance with regulatory standards and organizational policies.
- Facilitated communication between clients, families, and service providers to enhance support services.
- Educated clients about available resources, programs, and coping strategies for improved outcomes.
- Monitored client progress and adjusted care plans based on ongoing evaluations and feedback.
- Collaborated with multidisciplinary teams to streamline service delivery and address complex client needs.
- Mentored new case managers in best practices for client engagement and resource management.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Case Manager 3 Investigator
8 Years 11 Months- Coordinated comprehensive assessments to evaluate client needs and develop tailored service plans.
- Facilitated multidisciplinary team meetings to ensure cohesive service delivery for at-risk youth.
- Monitored case progress, ensuring compliance with state regulations and best practices in child welfare.
- Provided crisis intervention support, effectively addressing immediate needs of children and families in distress.
- Mentored junior staff on case management techniques, fostering professional development and skill enhancement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed comprehensive care plans to address individual needs of foster children.
- Monitored progress of foster placements, providing ongoing support and intervention as needed.
- Facilitated training sessions for foster parents on best practices and resources available.
- Conducted thorough assessments to identify risks, strengths, and service needs of children in care.
- Facilitated communication between clients, healthcare providers, and community resources.
- Coordinated client assessments to identify needs and develop personalized service plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
Education
Bachelor of Science - In Social Work. Health, Disability And Aging
- Dean's List 1987-1989
- Honor Roll 1987-1989
- Master's level coursework one year, stopped due to pregnancy.
- Fellowship Christian Athletes
Skills
Case management
Case planning
Case documentation
Records management
Community resources
Client advocacy
Empathetic communication
Time management
Resource coordination
Conflict resolution
Relationship building
Positive attitude
Accomplishments
- Supervised team of 7 staff members. Completed Supervisor Training, State of TN
- License BSW, State of Michigan
- License BSW, State of Tennessee
- Motivational Interviewing, State of TN and MI
- 2022-2025-Attended the Annual Developmental Disabilities Conference.
- 2023-2025 Attended the annual MSU Autism and Neurodevelopmental Disorders Family and Professionals Conference
- 2022-2026 Michigan Mental Health and Aging Conference
- MichCANS Certified 2024-Present
- Drug Exposed Child, Child Abuse and Child Death, Safe Baby Court and CPS Skills Enhancement Certification, State of TN
Timeline
Adult Mental Case Manager IDD/SPMI Level 2
The Right Door
06.2022 - Current
Case Manager 3 Investigator
State Of Tennessee Department Of Children's Services
06.2013 - 05.2022
Michigan State University
Bachelor of Science from In Social Work. Health, Disability And Aging