Gitana Martinez
Vancouver,WA
Summary
Administrative professional with 14+ years of customer service experience. Strong background in project management and materials handling as a registration representative. Aiming to utilize expertise for career advancement at Kaiser Permanente.
Overview
14
14
years of professional experience
Work History
Registration Representative
Kaiser Permanente
07.2019 - Current
- Greets patients in courteous and business-like manner
- Interviewed patients and representatives to obtain demographic and insurance information, secured authorization details, performed admission notifications, and updated insurance records.
- Track patients in the waiting area, ensuring that patients are checked in the order received (except for urgent situations).
- Obtains and records pertinent billing information on all accounts
- Ascertains patient needs; directs to appropriate areas of patient care
- Received and screened patient telephone calls; identified needs, recorded relevant information, directed calls appropriately, and addressed routine inquiries while referring complex issues to relevant personnel.
- Assisted with emergency codes by responding promptly to alerts and following established procedures.
- Gathered, analyzed, compiled, and recorded data for routine, special, and statistical reports to support operational decision-making.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service
- Coordinated material flow to ensure timely availability for production needs.
- Collaborated with suppliers to streamline procurement and delivery processes.
- Monitored shipments and resolved discrepancies in deliveries efficiently.
- Prepared reports on inventory status for management review and decision-making.
- Maintained compliance with safety regulations during material handling operations.
- Maintained accurate records of all incoming and outgoing shipments.
- Stored material in designated areas to ensure stock rotation and efficient retrieval.
- Received and inspected incoming materials, ensuring accuracy of order.
- Collaborated with project managers to assess schedules and materials requirements in order to support operational needs.
- Created labels and barcodes for new products entering the warehouse.
Project Coordinator Installed Sales
LOWE’S HOME CENTERS, LLC
12.2016 - Current
- Independently coordinate and manage residential renovation projects from sale to conclusion, ensuring accuracy and within timeline requirements
- Act as a main point of contact for manufacturers, clients, and contractors to create project plans and timelines
- Facilitated timely processing of contracts and purchase orders by promptly sending documentation to vendors and contractors after sale.
- Maintain sales margins by correcting project errors before modification deadlines within company database
- Provide correspondence with updates or changes in a timely manner
- Arrange final walk through of project completion to ensure customer satisfaction
- Process invoices and additional billables throughout project lifespan
- Responded to incoming calls on installation questions and concerns, delivering guidance to enhance customer experience.
Cashier - Customer Service
LOWE’S HOME CENTERS, LLC
04.2014 - 12.2016
- Managed daily transactions, consistently surpassing operational standards to enhance customer satisfaction
- Delivered exceptional customer service and maintained in-depth product knowledge to assist customers effectively
- Organized and verified products for customer orders, ensuring accurate fulfillment and timely delivery
Crew Member
McDonald's
06.2012 - 04.2014
- Ensured customer satisfaction during daily interactions to foster loyalty
- Trained and mentored new team members to enhance onboarding experience
- Maintained accurate stock product quantities to support inventory management
Education
GED -
Portland Community College
Portland, OR01-2015
Skills
- Professional communicator
- Strong advocacy skills
- Admissions and registrations
- HIPAA procedures
- Medical terminology
- Pre-registration documentation
- Multi-tasking
- Compassionate and caring
- Customer service skills
- Organization and detail
- Team collaboration
- Patient flow management
- Eligibility determination
- Patient registration
- Problem solving
- Attention to detail
- Time management
- Patient confidentiality
- Records management
- Admissions requirements
- Administrative functions
- Document control
- Data entry accuracy
- Patient outreach
- Workflow optimization
References
Available upon request
Timeline
Registration Representative
Kaiser Permanente
07.2019 - Current
Project Coordinator Installed Sales
LOWE’S HOME CENTERS, LLC
12.2016 - Current
Cashier - Customer Service
LOWE’S HOME CENTERS, LLC
04.2014 - 12.2016
Crew Member
McDonald's
06.2012 - 04.2014
GED -
Portland Community College