Nyla Delapaz
Dallas,TX
Summary
A knowledgeable and dedicated customer service professional, I bring extensive experience in the industry, characterized by a commitment to quality, efficiency, and process optimization. As a solid team player with an outgoing and positive demeanor, I excel in establishing strong rapport with clients, underpinning my motivation to maintain high levels of customer satisfaction and contribute significantly to company success. I specialize in delivering services with an emphasis on quality and speed, ensuring operational excellence. Articulate and energetic, my approach is results-oriented. I possess an exemplary passion for developing meaningful relationships, cultivating partnerships, and driving business growth, making me a valuable asset to any customer-focused organization.
Overview
6
6
years of professional experience
Work History
REGISTRATION REPRESENTATIVE
Methodist Dallas Medical Center
Dallas, TX
10.2022 - Current
- Efficiently sorted and routed incoming documents, including medical records, lab
results, and referrals, guaranteeing timely delivery to appropriate departments. - Delivered exceptional customer service by promptly addressing inquiries and
effectively resolving any issues, enhancing patient satisfaction. - Proactively followed up with patients regarding outstanding account balances,
applying discretion and sensitivity in all communications.
SHIFT LEAD MANAGER
CVS
Dallas, TX
02.2021 - 10.2022
- Contributed to the development of achievable short-term objectives for each shift, aligning team efforts with overarching business goals.
- Analyzed operational data to identify areas for improvement.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
MAYORS INTERNSHIP PROGRAM
Freeman Corporate
Dallas, TX
05.2018 - 08.2019
- Executed data entry tasks with precision, involving the transcription of numerical and alphanumerical information from source documents into designated databases.
- Upheld the highest standards of confidentiality in handling client information, reinforcing trust and integrity in client relationships.
- Conducted comprehensive customer interviews to gather valuable insights into their experiences, aiding in the enhancement of service quality and customer satisfaction.
Education
Associate of Science - Veterinary Medicine
University of North Texas
Dallas, TXSkills
- Customer Needs Assessment
- Complex Problem-Solving
- Strategic Vision
- Inbound and Outbound Calling
- Professional Demeanor
- Tactful and Diplomatic
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less."
Marie Curie
Timeline
REGISTRATION REPRESENTATIVE
Methodist Dallas Medical Center
10.2022 - Current
SHIFT LEAD MANAGER
CVS
02.2021 - 10.2022
MAYORS INTERNSHIP PROGRAM
Freeman Corporate
05.2018 - 08.2019
Associate of Science - Veterinary Medicine
University of North Texas
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