Giulia Valvano
Brooklyn
Summary
Detail-oriented and dedicated Pharmacy Technician with 18 years of experience in retail pharmacy settings, now seeking to leverage my expertise in prescription management, patient care, and clinical operations in a remote clinical pharmacy technician role. Committed to maintaining high accuracy, patient safety, and efficiency in a remote setting while supporting pharmacists and healthcare teams. Eager to contribute to enhancing patient outcomes and streamline medication processes through remote technology.
Overview
26
26
years of professional experience
Work History
Lead Pharmacy Technician and Trainer
Rite Aid Pharmacy
Brooklyn
09.2008 - 06.2025
- Collaborated with licensed pharmacists to deliver high-quality care in a fast-paced, high-volume retail environment
- Trained and mentored new hires in pharmacy operations, protocols, and best practices.
- Managed inventory processes including medication verification, stock rotation, and removal of expired items to ensure availability and regulatory compliance.
- Delivered consistently outstanding customer service, achieving over 95% positive ratings in satisfaction surveys.
- Accurately processed transactions, including cash handling and credit card payments
- Recognized regularly for maintaining a clean, organized, and professional store environment.
- Scheduled and coordinated weekly shifts for pharmacy technicians.
- Participated in public health initiatives and community clinics to promote vaccine awareness and access.
- Liaised with healthcare providers and insurance companies to resolve issues such as prior authorizations and claim rejections.
- Dispensed an average of 275 prescriptions per day while maintaining a high standard of accuracy and compliance.
- Handled bin returns, third-party adjudication, and conducted follow-up calls for patient compliance and adherence.
- Managed high call volume, addressing inquiries from patients, providers, and insurance representatives.
- Consistently exceeded immunization quotas and supported vaccine administration efforts.
- Assisted customers in-person and by phone with prescription orders, system navigation, and product inquiries.
- Updated and maintained electronic health records in NextGen, ensuring accurate patient data and insurance details.
- Supported pharmacists in resolving prescription discrepancies and answering clinical and administrative questions.
- Communicated effectively with patients to process refill renewals and provide guidance on immunization eligibility, ensuring timely and accurate service.
Pharmacy Technician
Rite Aid Pharmacy
Brooklyn
05.2007 - 09.2008
- Liaised with healthcare providers to manage 90-day supply prescriptions, refill requests, and formulary drugs, ensuring proper medication management and adherence to protocols.
- Managed incoming phone calls, providing exceptional customer service by addressing inquiries from customers and healthcare professionals.
- Accurately calculated dosages, filled prescriptions, and generated prescription labels in compliance with pharmacy standards.
- Conducted thorough prescription verification, ensuring correct medication, dosage, and quantity for every order.
- Maintained inventory by stocking, labeling, and performing regular audits.
Assistant Store Manager
Rite Aid Pharmacy
Brooklyn
11.1999 - 05.2007
- Assisted the Store Manager in overseeing daily store operations, ensuring smooth workflows and adherence to company policies.
- Built and maintained positive customer relationships by promptly addressing inquiries and resolving issues.
- Managed opening and closing procedures, consistently recommending and implementing changes that enhanced operational efficiency.
- Supervised and coached staff members, providing performance evaluations and development opportunities to improve skills and meet daily objectives.
- Trained and mentored sales associates on product specifications, sales techniques, and promotions, resulting in a notable increase in sales performance and meeting monthly sales targets.
Education
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board
Brooklyn, NY07-2025
CERTIFIED IN CARDIOVASCULAR ULTRASOUND -
Institute of Allied Medical Professions
Hoboken, NJ12-2014
HIGH SCHOOL DIPLOMA -
Fort Hamilton High School
Brooklyn, NY06-2000
Skills
- Prescription Processing
- Inventory Management Procedures
- Complex Problem-Solving
- Customer Service
- Time Management
- Health Insurance Plan Knowledge
- Computer Billing
- Confidentiality and HIPAA
- Managing Multiple Priorities
- Technical Proficiency
Timeline
Lead Pharmacy Technician and Trainer
Rite Aid Pharmacy
09.2008 - 06.2025
Pharmacy Technician
Rite Aid Pharmacy
05.2007 - 09.2008
Assistant Store Manager
Rite Aid Pharmacy
11.1999 - 05.2007
Certified Pharmacy Technician (CPhT) -
Pharmacy Technician Certification Board
CERTIFIED IN CARDIOVASCULAR ULTRASOUND -
Institute of Allied Medical Professions
HIGH SCHOOL DIPLOMA -
Fort Hamilton High School