Giuliana Filippelli
Wayne,NJ
Summary
- Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Gencarelli's Bakery
05.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly area for an enjoyable guest experience.
Restaurant Busser
Via Veneto
08.2019 - 07.2023
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
Server and Cake Decorator
Dairy Queen
04.2020 - 04.2022
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Exercise Science
Florida Atlantic University
Boca Raton, FL 08.2023 - Current
High School Diploma -
Wayne Valley High School
Wayne, NJ06.2023
Skills
- Guest Engagement
- Order Management
- Supply Restocking
- Table Bussing
- Food Inspection
- Exceptional Customer Service
- Cash Handling
Timeline
Bachelor of Science - Exercise Science
Florida Atlantic University
08.2023 - Current
Server
Gencarelli's Bakery
05.2022 - Current
Server and Cake Decorator
Dairy Queen
04.2020 - 04.2022
Restaurant Busser
Via Veneto
08.2019 - 07.2023
High School Diploma -
Wayne Valley High School
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