Giulianna Castillo

• Prepared a variety of coffee beverages following standard recipes to ensure consistent quality.
• Operated espresso machines and grinders, maintaining equipment for optimal performance.
• Maintained cleanliness of work area and equipment in compliance with health standards.
• Assisted in inventory management, tracking supplies to prevent shortages during peak hours.
• Collaborated with team members to enhance workflow efficiency during busy shifts.
• Upsold menu items effectively, contributing to overall customer satisfaction and experience.
• Adapted quickly to new processes and menu changes, ensuring seamless service delivery.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Conducted regular quality control checks to uphold highest standards of food and beverage service.
• Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
• Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Restocked display cases with attractive arrangements to promote specialty food items like coffee cake and muffins.
• Minimized spoilage with proper use of first-in-first-out stock procedures.

• Crafted customized juice blends using fresh, organic ingredients to enhance customer satisfaction.
• Provided exceptional customer service by engaging with patrons and addressing their preferences.
• Maintained cleanliness and organization of the juice bar to ensure a welcoming environment.
• Operated commercial juicing equipment efficiently while adhering to safety protocols.
• Streamlined inventory management processes to minimize waste and optimize stock levels.
• Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
• Developed strong relationships with customers, resulting in increased loyalty and repeat business.

• Adhered to strict food handling procedures to minimize risk of contamination or spoilage during preparation processes.
• Educated customers on nutritional benefits of menu items, promoting healthy lifestyle choices through informed decision making.
• Replenished serving stations with fresh food and cleaned up spills.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Prepared açaí bowls, soups and avocado toasts for customers.

• Provided daily care to animals, ensuring proper feeding and hygiene.
• Assisted in administering medications under supervision, promoting animal health.
• Monitored animal behavior and reported changes to management for timely interventions.
• Maintained clean and safe environments in animal enclosures to prevent disease spread.
• Collaborated with team members to develop enrichment activities for various species.
• Provided comforting interactions with animals during times of stress or transition, improving their overall emotional wellbeing.

• Assisted customers in selecting products, enhancing overall shopping experience.
• Executed daily inventory management, ensuring stock accuracy and availability.
• Collaborated with team members to maintain store organization and cleanliness.
• Processed transactions efficiently, contributing to a smooth checkout experience.
• Provided product knowledge and recommendations, fostering customer loyalty.
• Adapted to changing sales strategies, quickly learning new promotional campaigns.
• Supported visual merchandising efforts, creating appealing product displays.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

• Managed front desk operations, ensuring efficient check-in and check-out processes for members.
• Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
• Maintained cleanliness and organization of reception area, creating welcoming environment for visitors.
• Assisted in onboarding new members, guiding them through membership options and facility policies.
• Handled cash transactions and processed membership payments accurately using point-of-sale system.
• Promoted fitness center events and programs, enhancing member engagement through effective communication.
• Collaborated with staff to streamline administrative tasks, improving overall operational efficiency at reception.
• Demonstrated strong multitasking abilities by managing multiple phone lines, email correspondence, and in-person inquiries simultaneously.
• Stayed up-to-date on industry trends in order to provide informed recommendations on classes or workout programs tailored to individual member goals.
• Collaborated with managers to develop strategies for improving member engagement and satisfaction levels within the fitness center.
• Acted as a liaison between management and members, relaying important updates or policy changes while addressing any concerns or questions.
• Contributed to increased membership retention rates by building rapport with clients through attentive service and genuine interest in their progress.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Conducted regular inventory checks on fitness equipment, reporting any maintenance needs or safety hazards immediately to management.
• Developed an efficient system for managing lost-and-found items, reuniting members with their belongings quickly while minimizing clutter in the reception area.
• Directed guests and appointments to fitness consultants to increase membership enrollments.
• Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Ensured proper animal care and hygiene standards for various breeds and sizes.
• Assisted veterinarians during examinations and procedures, maintaining a sterile environment.
• Monitored animal behavior and health, reporting changes to veterinary staff promptly.
• Administered medications and treatments as directed, ensuring compliance with protocols.
• Managed cleaning schedules for kennels and common areas, promoting a safe environment.
• Improved workflow efficiencies by reorganizing supplies and equipment within the facility.
• Developed relationships with pet owners, providing updates on their pets' conditions and care needs.
• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
• Enhanced animal socialization skills through daily interaction and playtime activities.
• Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
• Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
• Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
• Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.

• Managed feeding schedules to ensure optimal nutrition for livestock.
• Monitored daily hog growth.
• Monitored animal health, identifying signs of distress or illness promptly.
• Used supplements and vitamins to improve health and muscle growth.
• Bathed and groom hog on schedule
• Assisted in organizing and executing livestock transportation logistics.
• Implemented biosecurity measures to maintain herd health and safety standards.
• Coordinated with veterinary staff for routine check-ups and vaccinations.
• Encouraged and assisted other exhibitors with hogs.
• Maintained accurate records of animal inventory and health status reports.
• Reduced stress on livestock during transportation through the use of low-stress handling techniques.
• Monitored animal behavior closely, identifying potential issues early for proactive intervention.
• Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
• Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
• Walked daily to practice show-day posture.

• Developed and implemented engaging educational activities tailored to children's developmental stages.
• Monitored child behavior and provided guidance to ensure a safe, nurturing environment.
• Collaborated with parents to discuss child progress and address concerns effectively.
• Maintained accurate records of children's daily activities and development milestones.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

Certified Veterinary Assistant (CVA)

• National Honors Society
• Principles of Agriculture
• Livestock Productions
• Farm Business
• Veterinary Science