Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rashundra Powell

Summary

It is my purpose to secure a platform in which my skills/abilities/education as an Artist and Speech Communications Representative can and will be used. I am a solid bundle of colorful and courteous character devoted to motivating team members and aspirants. Moreover, those skills assist me in communicating effectively and expressing elaborated descriptions of information. I specialize in creative and analytical dynamic. More of my unique qualities are in sociology and artistic and holistic psychology. Throughout my work and life experience as a customer service representative and in my creative and personal life, I have adapted a multitude and serenity-based problem-solving capabilities.

Below are some other capabilities I possess that show my versatility:

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
  • Flexible & ready to take on varied and diverse writing projects. Equally skilled at delivering technical whitepapers and promotional ad copy. Known for fulfilling duties typically assigned to several writers and editors. Keen to take ownership of brand identity initiatives and customer outreach efforts.
  • Results-driven Copywriter offering 3 years of client-focused service, project management and business-generating content production. Skilled professional with core strengths in leadership and goal alignment across teams and external agencies. Proficient at cultivating and retaining key client relationships and business partnerships.
  • Creative with an eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.

Overview

10
10
years of professional experience

Work History

Barista

Carolina Concessions
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Waitress

Zea Rotisserie & Bar
03.2022 - 01.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Cups An Espresso Cafe - Barista/Bartender

07.2021 - 11.2021
  • Communicate and socialize effectively with customers, coworkers, and management
  • Suggestive sales
  • Comprehend and interpret policies and procedures
  • Evaluate, preserve, and document inventory
  • Effectively assemble and distribute products
  • Operate the cash register
  • Maintain hygienic and tidy work environments
  • Arrive on time
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Kept bar presentable and well-stocked to meet customer needs
  • Upsold daily specials and beverage promotions to exceed daily sales goals
  • Implemented drink prep procedures that significantly reduced wasted stock
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
  • Decreased waste, following strict recipes and drink measurement protocol
  • Consulted with managers to organize special events and promotions.

Jackson-Medgar Evers Airport - Waitress/Customer Service Representative

08.2019 - 04.2020
  • Communicate and socialize effectively with customers, management, staff, and coworkers
  • Comprehend and interpret policies and procedures
  • Assist with inventory; prepare daily register report; Assemble and distribute products; suggestive selling; operate cash register; balance register drawer; keep all areas and contents tidy; open diner on precise opening time
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Provided ongoing guest service
  • Investigated and resolved customer inquiries and complaints quickly
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Met customer call guidelines for service levels, handle time and productivity
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
  • Responded proactively and positively to rapid change
  • Responded to customer requests for products, services, and company information
  • Exhibited high energy and professionalism when dealing with clients and staff.

Generation Free Tobacco Prevention - Tobacco Prevention

04.2014 - 03.2018
  • Representative for the Youth Arrive on time at tobacco prevention headquarters
  • Prepare gameplans and lesson plans for youth participation in workshops
  • Remember health and warning facts from PowerPoints and documents containing the info and recite creatively to youth groups in workshops
  • Keep the environment organized, fair and safe for everyone involved
  • Start and finish on time
  • Breakdown and safely assemble all materials back into their respective bags, containers, and vehicles
  • Assure that all youth participants are safely escorted back to their respective domains by their sponsors and/or coaches/teachers
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Collaborated with team members to discuss risk and propaganda trends and brainstorm methods to combat this type of influence and lifestyle
  • Worked with youth and young adult customers to understand needs and provide excellent service
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed team communications and information for meetings.

Lounge - Waitress/Customer Service Representative

09.2017 - 02.2018
  • Communicate effectively with customers, management staff and co-worker; Comprehend/interpret policies and procedures
  • Answer phones/take messages; assist with inventory; Prepare daily/nightly register reports; assemble/distribute customers' products
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Welcomed, greeted, and assisted guests in high-traffic store, while socializing in festive activities
  • Handled customers in fast-paced Posh Party Lounge setting in coordination with solid team of customer service associates.

Jackson State University - Office Clerk

08.2015 - 08.2016
  • Communicate effectively with students, instructors, and office staff, distributed mail, and other materials
  • Organized and maintained filing system; completed required forms and reports; composed and typed correspondence; memoranda, forms, and other materials related to office operations
  • Received and directed telephone calls and visitors to appropriate parties in a courteous and timely manner; operates personal computer and other office equipment; comprehend/interpret policies and procedures; and performed other secretarial/receptionist duties as assigned
  • Delivered clerical support by handling range of routine and special requirements
  • Kept reception area clean and neat to give visitors positive first impression
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Handled incoming business and client requests for information
  • Responded to inquiries from callers seeking information
  • Maintained organized files and stocked supplies to support team needs and maximize performance.

Jackson State University Welcome Center - Tour Guide

10.2014 - 08.2016
  • Organized and maintained filing system
  • Acquire and maintain knowledge of campus locations, histories, policies, compositions, and dynamics
  • Communicate effectively with co-workers, students, and campus tourists
  • Answering phones, giving accurate detailed directions, and taking messages
  • Transporting messages, paperwork, students, and tourist to extended areas of campus on foot
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
  • Built personal relationships with guests to promote positive experiences
  • Guided groups of up to 30 people on tours of Jackson State University and surrounding historical sites
  • Drew attention to cracked sidewalks, bad lighting, and steps to keep customers safe on tours
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Pearl's Kitchen - Cashier/Customer Service Representative

03.2014 - 08.2015
  • Communicate effectively with customers, management staff and co-worker; comprehend/interpret policies and procedures
  • Answered phones/take messages; assist with inventory; prepare daily/nightly register report; assemble/distribute customers' groceries; suggestive selling; operate cash register; and balance register drawer
  • Helped customers complete purchases, locate items, and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Restocked and organized merchandise in front lanes
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Responded to customer requests for products, services, and company information
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Jim Hill High School - Student Office Worker

08.2013 - 05.2014
  • Organized and maintained filing system; composed and typed correspondence; located and assembled information for reports; sort and route correspondence; distributed mail and other materials in a timely manner
  • Screened incoming calls and visitors; placed local and long-distance calls upon request; operated fax and coping machines
  • Communicated effectively with visitors, students, and staff members; interpret policies and procedures; and located students for dismissal
  • Drafted common document templates for use by executives and employees
  • Maintained staff directory and company policy handbook for human resources department
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Delivered clerical support by handling range of routine and special requirements
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
  • Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.

Education

Graduate - Art; Speech/Theatre & Mass Communication; Media

Jackson State University
Jackson, MS
12.2018

Skills

  • International sales support
  • Complaint resolution
  • Sales expertise
  • Report preparation
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Broad understanding of Neurology
  • Speech and language screening
  • Staff training and development
  • Assessments
  • Articulation therapy
  • Verbal and written communication
  • Bilingual in English and Spanish
  • Accents and Dialects
  • Collaboration
  • Leadership
  • Data Entry
  • Teambuilding
  • PPE Compliance
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Cultural Awareness
  • Attention to Detail
  • Student mentoring
  • Discussion facilitation
  • Dependable and Responsible
  • Google Workspace
  • Problem-Solving
  • Adobe Systems Creative Cloud
  • Incident Response
  • Public Relations Strategies
  • Proofreading
  • Marketing Communications
  • Marketing and Advertising Strategies
  • Marketing Communications Expertise
  • AR/AP
  • Filing and Data Archiving
  • Meticulous Attention to Detail
  • Maintains Confidentiality

Additional Information

Volunteer Experience, American Cancer Society Susan G. Komenperformance artsI am a trained actor, singer, and dancer. I am also an Artistic Historian and Event Host. I have a plethora of Social Media Platforms and a YouTube Channel where I post content dedicated to Educating and Entertaining.

Timeline

Barista

Carolina Concessions
08.2023 - Current

Waitress

Zea Rotisserie & Bar
03.2022 - 01.2023

Cups An Espresso Cafe - Barista/Bartender

07.2021 - 11.2021

Jackson-Medgar Evers Airport - Waitress/Customer Service Representative

08.2019 - 04.2020

Lounge - Waitress/Customer Service Representative

09.2017 - 02.2018

Jackson State University - Office Clerk

08.2015 - 08.2016

Jackson State University Welcome Center - Tour Guide

10.2014 - 08.2016

Generation Free Tobacco Prevention - Tobacco Prevention

04.2014 - 03.2018

Pearl's Kitchen - Cashier/Customer Service Representative

03.2014 - 08.2015

Jim Hill High School - Student Office Worker

08.2013 - 05.2014

Graduate - Art; Speech/Theatre & Mass Communication; Media

Jackson State University

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Rashundra Powell