Luzmar Nunez Bastidas
Orlando
Summary
Dynamic and detail-oriented professional with a strong background in customer service at The Resort Pool Maintenance and Concessions. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and cash management. Recognized for reliability and teamwork, consistently maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Cashier
The Resort Pool Maintenance and Concessions
03.2016 - 01.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections, enhancing overall satisfaction.
- Maintained cleanliness and organization of concession areas to ensure appealing displays.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Resolved customer complaints effectively, ensuring positive experiences for all patrons.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
Alliance Group of Orlando
06.2015 - 03.2016
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning supplies and equipment according to safety protocols.
- Assisted in restocking housekeeping supplies to ensure operational efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Responded promptly to guest requests for additional services or amenities.
Education
BBA - Business Administration
Universidad Jose Antonio Paez
Venezuela06-2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Conflict resolution
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
- Cash management
- Attention to detail
- Sales transactions
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
The Resort Pool Maintenance and Concessions
03.2016 - 01.2018
Housekeeper
Alliance Group of Orlando
06.2015 - 03.2016
BBA - Business Administration
Universidad Jose Antonio Paez