Giulliana Atencio Urdaneta
Orlando,FL
Summary
Proactive Sales Representative and Customer Service Specialist with extensive experience in managing escalated calls, customer interactions, and training new hires. Skilled in Spanish translation, complex problem-solving, and maintaining detailed records. Bringing high energy, professionalism, and up-to-date industry knowledge to foster positive client relations and drive business success.
Overview
1
1
year of professional experience
Work History
Sales Representative/Costumer Service
Texas Motor Powersports
10.2022 - 01.2024
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Visually inspected area for overlooked aspects.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Education
Highschool
Florida Virtual School
05.2026
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Product and service knowledge
- Sales Presentations
- Complex Problem-Solving
- Customer Service and Communication Skills
- Spanish translation
- Paperwork reviewing
- Problem-solving abilities
- Appointment Scheduling
Timeline
Sales Representative/Costumer Service
Texas Motor Powersports
10.2022 - 01.2024
Highschool
Florida Virtual School
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