Giuseppina Fantini
Miami Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CSR
Pamela Brumer Allstate Insurance Agency
07.2023 - Current
- Manage large amounts of incoming phone calls
- Follow communication procedures, guidelines and policies
- Handle customer complaints and provide appropriate solutions
- 4-40 License in Customer Service Representative.
Front End Supervisor
Dolce Italian
07.2022 - 07.2023
- Responsible for supervising and coordinating all activities of the dining room
- Responsible for communication between upper management and waitstaff
- Overseer for training for new front-end staff
- Coordinating with management on the most effective strategies for training
- Oversaw year-over-year revenue increase of 14%
- Performs administrative duties by analyzing spreadsheet outputs of the Point of Sale System in Microsoft Excel.
Front End Associate
Versace Mansion
10.2021 - 07.2022
- Performed receptionist duties and booking management
- Responsible for resolving customer conflicts concerning booking
- Responsible for communicating management priorities to other front end associates.
Hostess
Call me Gaby
01.2020 - 10.2021
- Performed receptionist duties and booking management
- Responsible for modifying table layouts based upon reservation requirements
- Received employee of the month, twice, for exemplary commitment to customers.
Administrative Assistant
Dental studio White Smile Milano
11.2018 - 12.2019
- Assisted in the management of a fast-paced dental office, helping serve over 3,000 patients annually
- Oversaw inventory management, maintaining optimal levels of dental supplies and reducing waste by 25%
- Managed front desk operations, providing excellent customer service to patients and ensuring a smooth clinic flow
- Scheduled appointments efficiently, handling up to 50 bookings per day.
Administrative Assistant
Fresco And Cimmino
12.2012 - 11.2018
- Trusted with fiduciary duties as a cashier
- Responsible for the integrity of customer purchase orders
- Responsible for balancing the priorities of human resources and upper management with problematic employees
- Performed administrative roles such as spreadsheet analysis with Microsoft Excel
- Responsible for increasing year-over-year sales by 10%.
Education
Master’s in Business Administration -
Atlantis University
12.2021
Bachelor’s of Liberal Arts in Communication, Media, and Advertising -
IULM
11.2012
High School Diploma with a specialization in Law and Business -
ITC Mario Pagano
05.2006
Skills
- Problem-solving abilities
- CRM Software
- Critical Thinking
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Customer Service
- Documentation
- Conflict Resolution
Certification
- Licensed CSR - 4-40 License
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
CSR
Pamela Brumer Allstate Insurance Agency
07.2023 - Current
Front End Supervisor
Dolce Italian
07.2022 - 07.2023
Front End Associate
Versace Mansion
10.2021 - 07.2022
Hostess
Call me Gaby
01.2020 - 10.2021
Administrative Assistant
Dental studio White Smile Milano
11.2018 - 12.2019
Administrative Assistant
Fresco And Cimmino
12.2012 - 11.2018
Master’s in Business Administration -
Atlantis University
Bachelor’s of Liberal Arts in Communication, Media, and Advertising -
IULM
High School Diploma with a specialization in Law and Business -
ITC Mario Pagano
- Licensed CSR - 4-40 License
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