Gizele Gomes
Newark,NJ
Summary
Resourceful and detail-oriented Technical Administrator with a strong track record of ensuring reliable system performance and efficient operations. Skilled in system administration, network security, and database management. Known for proactive problem-solving, excellent time management, and clear communication. Highly organized and team-oriented, consistently delivering high-quality results on time.
Overview
22
22
years of professional experience
Work History
Technical Administrator
Radware
Mahwah, NJ
07.2010 - 06.2025
- Assisted customers via email, phone, and web to resolve issues related to our cybersecurity and application delivery products for physical, cloud, and software-defined data centers by assigning them to an engineer.
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Responded to support tickets within a 24-hour time frame for email/web cases, depending on urgency, and phone calls had a 30-minute SLA to ensure customer service.
- Supported customers who have portal connectivity issues.
Data Coordinator
QPharma
Morristown, NJ
08.2003 - 06.2010
- Copied hard data into Data Entry Audit iScan Systems
- Viewed systems to match Practitioner information to match with that on the Sample Distribution Forms.
- Accurately entered Pharmaceutical sample lot number and quantities as reported by the Pharmaceutical representative.
- Coordinated collection and filing of timesheets and documents to address data retention requirements.
Education
Some College (No Degree) - Computer Programming
Rutgers University
Newark, NJ09-2000
High School Diploma -
University High School
Newark, NJ06.2000
Skills
- Oracle Certified Professional
- Content management expertise
- People skills
- Clerical
- Typing Speed: 75 WPM
- Analytical
- Organizational skills
Timeline
Technical Administrator
Radware
07.2010 - 06.2025
Data Coordinator
QPharma
08.2003 - 06.2010
Some College (No Degree) - Computer Programming
Rutgers University
High School Diploma -
University High School
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