Gizelle Cerritos

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Backed up servers by checking on tables and retrieving items for guests.
• Provided patrons with estimated waiting times during peak service hours.
• Advised customers about special offerings and menu items to help drive sales.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Opened and closed seating sections according to volume of guests.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Took initial drink orders and relayed information to wait or bar staff.
• Completed daily side work and opening and closing duties without fail.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Answered phone calls to take orders, give information and document reservations.

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Developed and implemented strategies to maximize productivity and streamline operations.
• Followed shipping and receiving procedures for goods and materials.
• Implemented control measures to reduce costs and align with budget.
• Analyzed data to identify trends and patterns and exercise strategic decisions.
• Performed regular safety audits to establish compliance with safety regulations.
• Completed daily logs for management review.
• Volunteered to help with special projects of varying degrees of complexity.

Organized and cleaned back room area for employees

Distributed and stocked shipment across the store and back room

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.

• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.