Gizelle Melo
Miami,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
7
7
years of professional experience
Work History
Executive Director
Hush boutique
Washington , DC
01.2020 - 12.2021
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Followed up with customer inquiries via phone or email promptly.
- Provided administrative support for all departments in the organization as necessary.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Assisted with special projects as requested from time-to-time by management team.
- Updated contact information lists regularly in accordance with company policy.
Lead Master Esthetician
European Wax Center
Stockton, CA
02.2018 - 02.2020
- Built strong relationships with customers through excellent customer service.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Analyzed customer feedback and identified areas for improvement in products and services.
- Identified potential new business opportunities and developed plans to capitalize on them.
- Ensured compliance with all applicable laws, regulations, policies, procedures, guidelines.
- Planned company events such as conferences or seminars aimed at improving employee morale.
- Established effective communication channels between staff at all levels within the organization.
- Created performance metrics to track progress against goals and objectives.
- Developed and implemented strategies to improve operational efficiency and reduce costs.
- Tracked monthly sales to generate reports for business development planning.
- Maintained cleanliness of treatment room and equipment between appointments.
- Built positive client relationships and guided clients through treatments.
- Educated clients on skin care procedures and products.
- Meticulously maintained spa appearance and cleanliness.
- Demonstrated proper use of all products to ensure client satisfaction with results.
Administrative Assistant
Planet Beach Contempo Spa
Stockton, CA
02.2015 - 02.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Answered questions from customers regarding products and services offered by the company.
- Maintained accurate department and customer records.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associates
San Joaquin Delta College
Stockton, CA12-2016
Calaveras High School
San Andreas, CA06-2012
Skills
- Ability to operate standard office equipment including personal computers and word processing and data entry applications for case management
- Ability to communicate clearly and concisely, orally and in writing
- Ability to handle sensitive matters with integrity and confidentiality
- Ability to organize and coordinate schedules of various individuals
- Ability to operate standard office equipment including personal computers and word processing and data entry applications for case management
Timeline
Executive Director
Hush boutique
01.2020 - 12.2021
Lead Master Esthetician
European Wax Center
02.2018 - 02.2020
Administrative Assistant
Planet Beach Contempo Spa
02.2015 - 02.2019
Associates
San Joaquin Delta College
Calaveras High School