Gizzelle Roman
Grand Prairie ,TX
Summary
Dynamic Front Office Supervisor with a proven track record at Dallas Marriott Airport north, excelling in staff management and issue resolution. Expert in reservation management and training, enhancing team performance and guest satisfaction. Recognized for developing strong customer relationships and delivering exceptional service, resulting in improved guest retention.
Overview
5
5
years of professional experience
Work History
Front Office Supervisor
Dallas Marriott Suites
Dallas, TX
02.2026 - Current
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Created, prepared, and delivered reports to various departments.
- Supervised front office operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored front desk staff, enhancing team performance and customer satisfaction.
- Managed scheduling and staffing to maintain optimal coverage during peak periods.
Front Office Supervisor
Dallas Marriott Airport North
Dallas, TX
07.2021 - 12.2025
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on hotel policies, procedures, and customer service best practices.
- Managed room inventory and bookings using Marriott's property management system.
- Resolved guest complaints promptly, enhancing overall guest experience and retention.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
Education
Respitory Therapist
Dallas College
Dallas, TXHigh School Diploma -
South Grand Prairie
Grand Prairie, TX06.2021
Skills
Shift scheduling
Issue handling
Staff management
Reservation management
Property management systems
Front desk operations
Staff training and development
Staff supervision
Lost and found management
Languages
Spanish
Native or Bilingual
Timeline
Front Office Supervisor
Dallas Marriott Suites
02.2026 - Current
Front Office Supervisor
Dallas Marriott Airport North
07.2021 - 12.2025
Respitory Therapist
Dallas College
High School Diploma -
South Grand Prairie