Gjystina Nikollaj
Lake,Florida
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
19
19
years of professional experience
Work History
Server Shift Leader
Giovannis Italian Restaurant
10.2017 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Catering Assistant
Macaroni Grill
11.2011 - 04.2014
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coordinated with various vendors to establish necessary supplies for events.
Head Waitress
Giovannis Italian Restaurant
08.2009 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Hostess
Giovannis Italian Restaurant
05.2004 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Nail Technician - Nails
Hollywood Institute of Beauty Careers
Casselberry, FL06.2023
High School Diploma -
Lake Mary High School
06.2009
Skills
- Inventory Control Processes
- High-Volume Dining
- Plates Presentation
- Storage Organization
- Customer Loyalty
- Billing and Payment Processing
- Staff Schedule Administration
- Servsafe Certified
- Internal and External Communications
- Communications Support
Timeline
Server Shift Leader
Giovannis Italian Restaurant
10.2017 - Current
Catering Assistant
Macaroni Grill
11.2011 - 04.2014
Head Waitress
Giovannis Italian Restaurant
08.2009 - Current
Lead Hostess
Giovannis Italian Restaurant
05.2004 - Current
Nail Technician - Nails
Hollywood Institute of Beauty Careers
High School Diploma -
Lake Mary High School
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