Melissa Fiechtner
Spokane,WA
Summary
Results-oriented professional with 20 years plus experience. Passionate about sales and costumer service in a guest face environment. Relationship builder with customers with a huge return customer base. Skilled in training,motivating and managing staff while always providing excellent costumer service. Adept at multitasking and problem solving and working both with a team and as self starting individual.
Overview
15
15
years of professional experience
Work History
Supervisor/Server Shift Leader
Sharis Corp
01.2010 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Medical Assistant
Rockwood
07.2008 - 11.2009
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Associate of Science - Medical Assisting
Carrington College - Spokane, WA
Spokane, WA2008
Business' Office Management Certification - Business' Managements
BBC
Seattle1991
Skills
- Human Resource Management
- Developing Rapport with Guests
- Guest Satisfaction
- Operational Efficiency
- Personnel Training
- Customer Relationship Management
- Restaurant Operation
- Customer Needs Assessments
- Hospitality Administration
- Verbal and Written Communication
- Guest Relations
- Customer Service Management
- Inventory Control Processes
Timeline
Supervisor/Server Shift Leader
Sharis Corp
01.2010 - Current
Medical Assistant
Rockwood
07.2008 - 11.2009
Associate of Science - Medical Assisting
Carrington College - Spokane, WA
Business' Office Management Certification - Business' Managements
BBC
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