Alaina James
Whittier,CA
Summary
Dependable Shift Lead successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
The Crab Shack
05.2019 - 09.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Education
Bachelor of Arts - Behavioral Sciences
Whittier College
Whittier, CA12.2023
Skills
- Customer Relationship Management
- Operational Efficiency
- Human Resource Management
- Restaurant Operation
- Personnel Training
- Billing and Payment Processing
- Dining Room Management
Accomplishments
2021-2022 was apart of the first women's basketball championship and Whittier College.
From 2022-2023 was granted captainship over the team.
Timeline
Server Shift Leader
The Crab Shack
05.2019 - 09.2023
Bachelor of Arts - Behavioral Sciences
Whittier College
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