Gabriela Jimenez
Nashville,TN
Summary
High-volume Server with over 5 years of experience. Known for exceptional skills in hospitality, time management, and quality customer service. Proven track record with cash handling and fast paced environments.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Germantown Pub
09.2023 - Current
- Maintained detailed records of daily sales transactions for accurate reporting purposes.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Processed orders and sent to kitchen employees for preparation.
VIP Server
Layer Cake
05.2023 - 11.2023
- Provided exceptional service to high-profile clientele, resulting in repeat business and positive word-of-mouth referrals.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked closely with event planners to customize menus and accommodate specific requests from clients hosting exclusive gatherings at our venue.
Server
Bakersfield
01.2022 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
The Chop House
11.2020 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Answered customers' questions, recommended items, and recorded order information.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Cheddars Stratch Kitchen
04.2017 - 10.2020
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Business Management - Culinary Arts
Blackman High School
Murfreesboro, TN05.2017
Skills
- Conflict Management
- Exceptional communication
- Customer Relationship Management
- Relationship Building
- Decision-Making
- Upselling and Cross Selling
- Table Bussing
- Hospitality best practices
- Courteous Phone Demeanor
- Food Running
- Positive and Friendly Attitude
- Complaint Handling
Timeline
Server Shift Leader
Germantown Pub
09.2023 - Current
VIP Server
Layer Cake
05.2023 - 11.2023
Server
Bakersfield
01.2022 - 11.2023
Server
The Chop House
11.2020 - 01.2022
Server
Cheddars Stratch Kitchen
04.2017 - 10.2020
Business Management - Culinary Arts
Blackman High School
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