Alvaro Nieto
Longhorn Steakhouse
San Antonio,TX
2
Languages
4
years of professional experience
Motivated Business Administration student at the University of Texas at San Antonio with hands-on experience in customer service, team collaboration, and fast-paced work environments. Experienced in handling multiple responsibilities while maintaining professionalism and a positive attitude under pressure. Strong people skills, communication abilities, and problem-solving skills with a reputation for being respectful, thoughtful, dependable, and team-oriented. Seeking opportunities to apply business knowledge and professional experience in a career-focused environment.
Work History
Server Shift Leader
1 Year 9 Months- Trained new staff on operational procedures and menu knowledge to enhance service quality.
- Managed shift schedules to optimize staffing levels during peak hours.
- Provided guidance to team members on shift duties to ensure smooth workflow and compliance with standards.
- Resolved customer complaints promptly, maintaining a positive dining experience.
Lead Dishwasher
1 Year 11 Months- Coordinated with kitchen staff to prioritize clean dish availability during peak hours.
- Trained new staff on proper sanitation procedures and equipment usage.
- Implemented cleaning schedules and checklists to maintain compliance with health regulations.
Host
2 Years- Managed reservations and waitlists efficiently to optimize seating flow.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with servers to communicate guest needs and enhance service quality.
- Trained new hosts on procedures and customer service standards effectively.
Cashier
3 Months- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Processed customer transactions efficiently and accurately using POS system.
- Managed cash drawer, ensuring accurate daily reconciliation of cash and sales.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
Bachelor of Administration - Business Administration
No Degree - Business Administration
Skills
Staff training
Employee training
Effective communication
Team collaboration
Conflict Resolution
Problem Solving
Conflict management
High-pressure performance
Task prioritization
Flexible approach
Detail orientation
Workflow organization
Relationship management
Workplace professionalism
Stress reduction techniques
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Server Shift Leader
Longhorn Steakhouse
09.2024 - 06.2026Read More
Lead Dishwasher
Longhorn Steakhouse
09.2022 - 08.2024Read More
Host
Longhorn Steakhouse
08.2022 - 08.2024Read More
Cashier
Buffalo Wild Wings
01.2022 - 04.2022Read More
Austin Community College
No Degree from Business Administration
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The University of Texas At San Antonio
Bachelor of Administration from Business Administration
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