Calvin Shin
Lakewood,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-oriented Service with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Lazy Dog
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
General Manager
The Vintage Neighborhood
08.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Personal Banker
PNC Bank
04.2018 - 08.2021
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
High School Diploma -
Westfield High School
Chantilly, VA06.2014
Skills
- Verbal and Written Communication
- Staff Development
- Employee Scheduling
- Sales Expertise
- Team Leadership and Motivation
- Complex Problem-Solving
- Staff Training
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Server Shift Leader
Lazy Dog
02.2022 - Current
General Manager
The Vintage Neighborhood
08.2021 - 08.2023
Senior Personal Banker
PNC Bank
04.2018 - 08.2021
High School Diploma -
Westfield High School
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