Allisson Fajardo
Metairie,LA
Summary
Dynamic leader with proven expertise in personnel training and customer relationship management, honed at Basin’s Seafood & Spirit. Excelled in enhancing customer satisfaction and streamlining operations, significantly improving service delivery. Skilled in shift planning and staff motivation, fostering teamwork and collaboration. Demonstrates strong leadership and guest service, driving positive outcomes and increased sales revenue.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Basin’s Seafood & Spirit
3222 Magazine St, New Orleans LA 70115
10.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server
Tito’s Ceviche & Pisco
1433 Saint Charles Ave New Orleans, LA 70130
08.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene.
Cashier Team Lead
Queen’s Palace Beauty Supply
8327 Earhart Blvd New Orleans, LA 70118
08.2020 - 07.2022
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Helen Cox High School
2200 Lapalco Blvd Harvey, LA 7005807.2020
Skills
- Organization
- Shift planning
- Personnel Training
- Customer Relationship Management
- Menu presentation
- Guest service
- Staff Motivation
- Cleaning and sanitation
- Strong leadership
- Teamwork and Collaboration
- Cleaning and sanitizing
- Guest Relations
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Basin’s Seafood & Spirit
10.2023 - Current
Server
Tito’s Ceviche & Pisco
08.2022 - 09.2023
Cashier Team Lead
Queen’s Palace Beauty Supply
08.2020 - 07.2022
High School Diploma -
Helen Cox High School