Hoa Minh Mai
Seattle,Washington
Summary
I used to be an international student, but am married and have a work permit. With the desire to develop more in the business field, I believe Apple is a suitable environment for me to take my first steps on my career development path. Like other young people, I have positive energy and a high sense of responsibility. With experience working as a server in many restaurants in the past, I think I have the necessary soft skills to become a good employee for the company.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
Lemongrass Restaurant And Sake Bar
12.2023 - Current
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Answered customers' questions, recommended items, and recorded order information.
Server Assistant
Jenny Pho
09.2022 - 12.2023
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Managed scheduling for all servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Increased sales significantly by upselling higher-end products to customers.
Server
Co Ba
09.2022 - 02.2023
- Although I was accepted as a server, I also worked as a kitchen assistant and prepared dishes in the kitchen.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Assistant
Da Lat Quan
10.2021 - 07.2022
- Inspected dishes and utensils for cleanliness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- When I was still working here, I was assigned by the owner to take care of the shop alone.
- I was also the employee with the highest increase in income starting from $15 and going up to $21 within 7 months.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Associate of Arts - Finance
South Seattle Community College
Seattle, WA04.2024
Skills
- Order Management
- Guest Relations Management
- Accurate money handling
- Specials Promotion and Upselling
- Adaptable and Flexible
- Conflict Management
- Team Leadership
- Customer Service
- Shift planning
- Positive and Friendly Attitude
Timeline
Server Shift Leader
Lemongrass Restaurant And Sake Bar
12.2023 - Current
Server Assistant
Jenny Pho
09.2022 - 12.2023
Server
Co Ba
09.2022 - 02.2023
Server Assistant
Da Lat Quan
10.2021 - 07.2022
Associate of Arts - Finance
South Seattle Community College
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