Keeley Pratt
Clovis,CA
Summary
Dynamic Server Shift Leader with expertise in team management, staff training, and customer complaint resolution. Committed to enhancing guest experiences and streamlining operations to ensure satisfaction and efficiency. Dedicated server shift leader with proven skills in customer service, conflict resolution, and team training, enhancing guest experiences and driving team performance.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server Shift Leader
House of Juju
Clovis, California
06.2021 - Current
- Supervised server team to ensure efficient service and guest satisfaction.
- Resolved customer complaints swiftly to enhance dining experience.
- Facilitated communication between kitchen staff and servers for smooth operations.
- Trained new staff on menu items and service standards.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained cleanliness of the restaurant, including dining room, kitchen, and restrooms.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Prepared checks, itemizing total meal costs and taxes.
Education
High School Diploma -
Clovis East High School
Clovis, CA06-2016
Skills
- Customer service
- Menu knowledge
- Order management
- Staff training
- Team leadership
- Conflict resolution
- Problem solving
- Performance feedback
- Strong leadership
- Cash handling
Certification
- Serve Safe Certified
- ABC Certified
Timeline
Server Shift Leader
House of Juju
06.2021 - Current
High School Diploma -
Clovis East High School