Elaine Wallace
Customer Service And Hospitality
Johns Island,SC
Summary
Motivated leader with engaging personality and flexible approach. Prepared to bring abilities developed over 20-year career to new results-driven team.
Organized leader and trainer with experience in multiple types of restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Communicative leader and employee dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
The Tattooed Moose
Johns Island, United States
11.2019 - Current
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
Lead Server Trainer
Steel City Pizza
Summerville, SC
07.2018 - 12.2019
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Provided overview of criminal, civil, and administrative liabilities for serving members of public.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Presented training material with varied instructional methods to maintain attention of participants.
- Initiated guidelines for standard operation of serving [Type].
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Developed and implemented updating training programs for [Number] employees.
Food Line Leader
Home Team Bbq
Charleston, South Carolina
10.2016 - 05.2018
- Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions.
- Assisted food services manager in maintaining food and beverage costs.
- Listened to and understood concerns and issues raised by food line members and guests.
- Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.
Education
Bachelor of Science - Communication
University of Phoenix
Tempe, AZ 01.2022 - Current
Skills
Upselling techniques
Bill computation
Accurate money handling
Customer relationship management
Human resource management
Hospitality administration
Food safety
Staff schedule administration
Menu presentation
Compliance standards
High-volume dining
Guest relations management
Order accuracy
Timeline
Bachelor of Science - Communication
University of Phoenix
01.2022 - Current
Server Shift Leader
The Tattooed Moose
11.2019 - Current
Lead Server Trainer
Steel City Pizza
07.2018 - 12.2019
Food Line Leader
Home Team Bbq
10.2016 - 05.2018