Gladiola Rista
Dedham,MA
Summary
Experienced in effectively resolving customer inquiries, utilizing strong communication skills and empathy to build rapport and ensure customer satisfaction. Solid understanding of troubleshooting and issue resolution, able to address and resolve challenges efficiently.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Marina Bay Resort
Vlore, Albania
05.2024 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Medical Office Administrative Assistant
Medical Center '' DentItAlb''
11.2021 - 01.2024
- Ensuring the patients receive the recommended and approved dental care and personal attention in a timely professional manner.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managing and maintaining the recall system, including ensures pending appointments are confirmed, recalling dormant accounts, and completing chart audit files on all clients
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Generating report for month end reconciliation.
- Sorting and processing mail for the dental clinic.
Airline Costumer Service Agent
Turkish Airline - Intercall Albania
Tirane, Albania
02.2018 - 05.2021
- Selection of optimal flights in accordance with customer needs.
- Flight status information and possible changes.
- Offer alternatives if the customer wants to cancel the booking.
- Help in selecting and ordering additional services.
- Reduction of negativity in contingencies.
- Resolved customer complaints in a timely manner, mitigating potential negative impacts on the airline''s reputation.
Education
Bachelor of Science - Information And Communication Technology
Faculty of Natural Sciences
Tirana AlbaniaCisco Networking Academy ''IT Essentials'' -
Cisco Academy Tirana
03.2017
Skills
- Call Management
- Organized Data Management
- Patient Appointment Management
- Customer Interaction
- Problem solving
- Attention to detail
- Team collaboration
Languages
Albanian
Native or Bilingual
Italian
Elementary
Timeline
Customer Care Representative
Marina Bay Resort
05.2024 - 09.2024
Medical Office Administrative Assistant
Medical Center '' DentItAlb''
11.2021 - 01.2024
Airline Costumer Service Agent
Turkish Airline - Intercall Albania
02.2018 - 05.2021
Bachelor of Science - Information And Communication Technology
Faculty of Natural Sciences
Cisco Networking Academy ''IT Essentials'' -
Cisco Academy Tirana
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