Gladis Iturio
Huntington Park,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bottega Louie
09.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Le Pain Quotidien
08.2017 - 09.2022
- Supervised various critical tasks, including budget implementations, employee reviews, training, schedules
- Disciplined and maintained staff to provide hospitable, professional service reflecting business initiatives
- Worked with management to plan and implement special events to boost customer numbers and profits
- Placed new inventory orders and oversaw correct restocking procedures
- Managed store cash intake with high accuracy and prepared daily bank deposits.
Barista/Cashier
Le Pain Quotidien
06.2015 - 08.2017
- Greeted guests with pleasant smile and superior customer service
- Described menu items to customers and suggested products based on stated preferences
- Prepared and served hot and cold beverages such as coffee, espresso drinks, and teas
- Checked temperatures of freezers, refrigerators and heating equipment on a daily basis
- Supported store manager with recruiting, interviewing and hiring baristas.
Education
High school diploma -
Robert F Kennedy Community High School
Los Angeles, CASkills
- Store Management Experience
- POS
- Interviewing
- Money Handling
- Staff Training and Development
Certification
Food Handler Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
Bottega Louie
09.2022 - 11.2023
Assistant Manager
Le Pain Quotidien
08.2017 - 09.2022
Barista/Cashier
Le Pain Quotidien
06.2015 - 08.2017
High school diploma -
Robert F Kennedy Community High School
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