Gladis Nivelo
9201 Lamont Ave APT 3H,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Costumer Services
Venus Salon & Spa
02.2020 - Current
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
Sales Associate
Urban Boutique
01.2012 - 2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Child Care Helper
Home Daycare
07.2010 - 2012
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
- Collaborated effectively with fellow childcare helpers to maintain an organized workspace conducive to learning and growth for each child.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
Education
High School Diploma -
Miguel Malo High School
EcuadorSkills
- Self-awareness
- Motivational skills
- Task delegation
- Creativity enhancement
- Empathy development
- Motivational strategies
- Attention to detail
- Critical thinking
- Decision-making
- Relationship building
- Public speaking
- Coaching and development
- Client retention
- Job skill building
Languages
Spanish
Native or Bilingual
Timeline
Costumer Services
Venus Salon & Spa
02.2020 - Current
Sales Associate
Urban Boutique
01.2012 - 2020
Child Care Helper
Home Daycare
07.2010 - 2012
High School Diploma -
Miguel Malo High School
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