Dayana Ramirez
Miami
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Costumer Services
Ross Dress for Less
11.2023 - Current
- Contributed to revenue growth by up-selling additional services and products based on customers'' needs.
- Enhanced customer satisfaction by resolving technical issues and providing prompt support services.
- Welcomed customers and helped determine their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Receptionist
Lolys Optical
03.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Costumer Services
TJX Companies
10.2017 - 03.2023
- Delivered excellent customer services, promptly addressing concerns and questions.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
- Worked with other associates to support cashiers and management needs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Education
GED -
Miami Dade College
Miami, FL03.2021
Skills
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cash register operation
- Organization skills
- Telephone skills
Languages
English
Spanish
Portuguese
Timeline
Costumer Services
Ross Dress for Less
11.2023 - Current
Receptionist
Lolys Optical
03.2023 - 11.2023
Costumer Services
TJX Companies
10.2017 - 03.2023
GED -
Miami Dade College
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