Marcela Martinez Henao
Queens
Summary
Customer Service Manager experienced in enhancing engagement strategies and streamlining processes to drive satisfaction rates. Leveraged expertise in cash handling and transaction processing within fast-paced retail environments to deliver operational efficiency and resolve conflicts effectively. Focused on utilizing strong communication skills to ensure exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Costumer Services
Will Clean For You
Queens, NY
11.2024 - Current
- Delivered excellent customer services, promptly addressing concerns and questions.
- Played key role in implementation of new distribution programs, improving customer services and satisfaction.
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
Manager, Sales and Customer Support
Nanas Kitchen
9001 31st Ave
02.2022 - 06.2026
- Led sales team to enhance customer engagement strategies, improving satisfaction rates.
- Streamlined customer support processes, reducing response times and enhancing issue resolution.
- Implemented CRM systems to track sales performance and customer interactions effectively.
- Developed training programs for staff, increasing product knowledge and service efficiency.
Cashier
Grano De Cafe
39-10 103rd St, Corona, NY 11368
06.2021 - 02.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted in stocking and organizing merchandise to enhance store presentation.
Education
High School Diploma -
Institucion Educativa Villa Del Sol
Medellin, Colombia No Degree - Business Administration
UNIMINUTO
Medellin, Colombia12.2021
Skills
- Sales strategies
- Customer service
- Team leadership
- Decision-making
- Cash management
- Time management
- Adaptability and flexibility
- Work ethic and integrity
- Patience and empathy
- Positive attitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Services
Will Clean For You
11.2024 - Current
Manager, Sales and Customer Support
Nanas Kitchen
02.2022 - 06.2026
Cashier
Grano De Cafe
06.2021 - 02.2022
High School Diploma -
Institucion Educativa Villa Del Sol
No Degree - Business Administration
UNIMINUTO