GLADYBEL MORALES
New York
Summary
Customer Service and Sales Coordinator with over 4 years of experience providing exceptional service and supporting sales growth in dynamic retail environments. Skilled in team mentorship, customer engagement, and implementing service strategies to enhance the overall shopping experience. Strong communication, conflict resolution, and organizational skills to drive operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Brand Representative
Glow Recipe
01.2026 - Current
- Cultivated relationships with key clients, driving customer loyalty and repeat business.
- Developed and executed strategic sales plans to enhance brand visibility and market penetration.
- Delivered product presentations to prospective clients, showcasing features and benefits effectively.
- Implemented feedback mechanisms to gather client insights, informing product improvements.
- Provided exceptional customer service by addressing issues promptly and professionally, ensuring high levels of satisfaction among clients.
Research Assistant
NYU Abu Dhabi
08.2025 - 12.2025
- Assisted in data collection and analysis using statistical software to enhance project outcomes.
- Conducted literature reviews to support ongoing research projects and inform strategic direction.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Institute Student Assistant
NYU Abu Dhabi
08.2025 - 12.2025
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Facilitated public talks and managed registration processes for the institute.
Barista
Starbucks
12.2024 - 08.2025
- Prepared and served high-quality beverages, ensuring consistent taste and presentation.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Developed strong relationships with regular customers, enhancing overall customer loyalty experience.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Maintained cleanliness and organization of workspace, adhering to health and safety regulations.
Sales and Service Coordinator
Sephora
10.2023 - 08.2025
- Led initiatives to drive sales growth and enhance customer satisfaction, fostering brand loyalty.
- Implemented effective sales strategies to achieve measurable revenue improvements.
- Trained and supported staff in product knowledge and customer engagement techniques.
- Managed store operations, ensuring inventory accuracy and maintaining visual merchandising standards.
- Addressed customer concerns promptly, providing solutions to enhance the shopping experience.
- Developed and executed innovative solutions to streamline retail processes while upholding brand excellence.
Customer Service Representative
Whole Foods Market
03.2023 - 07.2024
- Provided high-quality support in a fast-paced environment, assisting a large volume of individuals daily by addressing inquiries, explaining complex information, and guiding decision-making.
- Managed and organized data by accurately labeling, tracking, and maintaining information to ensure consistency, reliability, and adherence to research standards.
- Educated individuals on key topics, effectively communicating findings, explaining procedures, and enhancing overall engagement with information.
- Trained and mentored new team members, ensuring adherence to best practices, ethical guidelines, and established protocols in data collection and analysis.
- Maintained strict accuracy and compliance with research protocols while handling sensitive information, ensuring data integrity, confidentiality, and ethical standards.
Sales Associate
The Home Depot
09.2021 - 02.2023
- Provided exceptional customer service, assisting shoppers with product selection and home improvement solutions.
- Transitioned from Cashier to various departments, gaining expertise in sales, inventory management, and merchandising.
- Trained new team members on product knowledge and checkout procedures, enhancing service efficiency.
- Managed inventory levels, restocked products, and ensured accurate labeling to optimize sales.
- Resolved customer concerns promptly, coordinating with department leads to provide effective solutions.
- Collaborated across departments to meet sales goals, improve customer experience, and execute store initiatives.
Education
Bachelors - Social Sciences
New York University
New York05.2027
Associate of Science - Pre-Med
Cuny Borough of Manhattan Community College
New York06.2024
Skills
- Strong Written & Verbal Communication, Leadership, Conflict Resolution, Time Management, Multitasking, Performance management, Staff training and development, Microsoft Office, Effective communication and collaboration, Bilingual, Customer relationship management expertise, Food service, Upselling & Product Recommendations, Conflict Resolution & Problem-Solving, Multitasking in Fast-Paced Environments
- Customer relations
- Sales
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Brand Representative
Glow Recipe
01.2026 - Current
Research Assistant
NYU Abu Dhabi
08.2025 - 12.2025
Institute Student Assistant
NYU Abu Dhabi
08.2025 - 12.2025
Barista
Starbucks
12.2024 - 08.2025
Sales and Service Coordinator
Sephora
10.2023 - 08.2025
Customer Service Representative
Whole Foods Market
03.2023 - 07.2024
Sales Associate
The Home Depot
09.2021 - 02.2023
Bachelors - Social Sciences
New York University
Associate of Science - Pre-Med
Cuny Borough of Manhattan Community College