Gladymari Ramos Ruiz
Winter Springs,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress & Bartender
Boya 9 Restaurant
10.2023 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Waitress & Bartender
Longhorn Steakhouse
06.2023 - 10.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Barista
STARBUCKS COFFEE COMPANY
07.2021 - 06.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
BBA - Finance
University of Puerto Rico - Aguadilla
Aguadilla, PR05.2026
Aesthetic Diploma -
NUC University - Technical Division IBC
Mayaguez, PR03.2024
High School Diploma -
Eugenio Maria De Hostos, HS
Mayaguez, PR05.2020
Skills
- Dining Area Maintenance
- Order Accuracy
- Safe Food Handling
- Customer Service
- Beverage Preparation
- Soft Selling
- Multitasking Abilities
- Cash Handling
- Complex Problem-Solving
- Active Listening
- Team Player Attitude
- Time Management Abilities
- Bilingual (Spanish/ English)
- Interpersonal Communication
Timeline
Waitress & Bartender
Boya 9 Restaurant
10.2023 - 02.2024
Waitress & Bartender
Longhorn Steakhouse
06.2023 - 10.2023
Barista
STARBUCKS COFFEE COMPANY
07.2021 - 06.2023
BBA - Finance
University of Puerto Rico - Aguadilla
Aesthetic Diploma -
NUC University - Technical Division IBC
High School Diploma -
Eugenio Maria De Hostos, HS
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