Gladys Egan

• Supervised daily operations to ensure efficient service and product quality.
• Trained and mentored staff on food safety standards and customer service excellence.
• Developed schedules to optimize labor costs while maintaining operational efficiency.
• Implemented inventory management practices to minimize waste and enhance stock control.
• Enhanced team performance through regular feedback and performance evaluations.
• Streamlined communication between front-line staff and management for improved workflow.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
• Analyzed sales trends to adjust promotional strategies and boost revenue growth.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Did ordering products. Scheduled employee. Paperwork and tax information. Money handling. All management duties.