Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gladys Estrada

Winston Salem,North Carolina

Summary

Certified Pharmacy Technician with extensive experience at Walgreens, excelling in prescription accuracy, medication preparation, and patient-focused service. Fluent in Spanish and English, with strong communication and problem-solving skills that consistently enhance customer satisfaction and operational efficiency. Known for attention to detail, adaptability, and a collaborative approach. Eager to contribute to team success and support high-quality patient care.

Overview

33
33
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
01.2001 - 09.2019
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Educated patients on medication usage and potential side effects clearly.
  • Ensured compliance with safety regulations and pharmacy policies consistently.
  • Participated in training sessions to improve knowledge of pharmaceutical products.
  • Supported daily pharmacy operations by managing customer inquiries effectively.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Certified Pharmacy Technician

Francal Pharmacy
01.1994 - 02.2001
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Educated patients on medication usage and potential side effects clearly.
  • Ensured compliance with safety regulations and pharmacy policies consistently.
  • Participated in training sessions to improve knowledge of pharmaceutical products.
  • Supported daily pharmacy operations by managing customer inquiries effectively.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Retail Manager

Rainbow Clothing Store
01.1987 - 01.2001
  • Directed daily retail operations, ensuring optimal customer service and product availability.
  • Managed inventory levels, implementing effective stock rotation and replenishment strategies.
  • Trained and mentored team members on sales techniques and product knowledge.
  • Developed promotional strategies, enhancing store visibility and driving foot traffic.
  • Oversaw visual merchandising standards, creating appealing displays to boost sales performance.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Answered questions about store policies and addressed customer concerns.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Eastern District
Brooklyn, NY
06-1971

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Verbal and written communication
  • Medication preparation
  • Prescription filling
  • Cash register operations

Languages

Spanish
Native or Bilingual

Timeline

Certified Pharmacy Technician

Walgreens
01.2001 - 09.2019

Certified Pharmacy Technician

Francal Pharmacy
01.1994 - 02.2001

Retail Manager

Rainbow Clothing Store
01.1987 - 01.2001

High School Diploma -

Eastern District

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