Gladys Gonzalez
Balch Springs,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Sales and Service Manager
Nike
08.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Sales Associate
Nike
08.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Cashier trained many employees as well as I organized a training camp every weekend.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Floor Manager
Finish Line, Inc
01.2021 - 08.2021
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Trained and supported employees throughout the work day to make sure they were making their daily sale goals!
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised tasks such as closing and opening the stores, digital metrics such as memberships and sale goals.
- Partnered with operations team to achieve company revenue and profit goals.
- Recruited, hired and trained team members.
Education
No Degree - Nursing
Brookhaven College
Dallas, TXHigh School Diploma -
Horn High School
Mesquite, TX05.2020
Skills
- Problem-Solving
- Training and Coaching
- Excellent Time Management Skills
- Customer-Focused
- Sales Expertise
- Cash Handling
- Customer Relations
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Manager
Nike
08.2023 - Current
Sales Associate
Nike
08.2021 - 08.2023
Sales Floor Manager
Finish Line, Inc
01.2021 - 08.2021
No Degree - Nursing
Brookhaven College
High School Diploma -
Horn High School
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