Gladys Gutshall
Mesquite,NV
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
16
16
years of professional experience
Work History
Senior Account Specialist
Discover
01.2020 - Current
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
Collections Manager
Yessio
01.2014 - 01.2020
- Supervised staff of collectors, monitoring phone calls to ensure quality customer service.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Secretary
Lloyd Lake Electric
01.2008 - 01.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted with marketing and promoting the business.
Education
Bachelor of Arts - Culinary
Art Institute
Salt Lake City05.2016
High School Diploma -
Taylorsville High School
Taylorsville, UT05.2010
Skills
- Sales and Negotiation
- Problem Solving
- Travel Industry Knowledge
- Adaptability
- Foreign Language Skills
Languages
Tagalog
Native or Bilingual
Timeline
Senior Account Specialist
Discover
01.2020 - Current
Collections Manager
Yessio
01.2014 - 01.2020
Secretary
Lloyd Lake Electric
01.2008 - 01.2019
Bachelor of Arts - Culinary
Art Institute
High School Diploma -
Taylorsville High School
Similar Profiles
Rian DraperRian Draper
Processing Clerk at DiscoverProcessing Clerk at Discover
Gladys MonjeGladys Monje
LRS Loan Review Specialist at DiscoverLRS Loan Review Specialist at Discover
Cassandra MiskeiCassandra Miskei
Operations Manager at DiscoverOperations Manager at Discover
Terry ( TJ ) WhetselTerry ( TJ ) Whetsel
Loan Specialist - Post Closing at DiscoverLoan Specialist - Post Closing at Discover
JENNIE JACOBSENJENNIE JACOBSEN
Medical Assistant 3 at Farmington Health CenterMedical Assistant 3 at Farmington Health Center