Gladys Maldonado
Norfolk,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Owner
Clean and Fresh Cleaning Services
Norfolk, VA
03.2024 - Current
- Specializes in Move-in/Move-out Cleaning.
- Collaborated with other owners on joint ventures and shared resources.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Residential and Commercial Cleaning
Contact Lens Technician
Devito and Martin Optometry
Norfolk, VA
02.2022 - 09.2023
- Greeted customers and answered their inquiries regarding contact lenses.
- Assisted in the selection of contact lenses, based on customer needs.
- Instructed customers on proper use, care, and safety of contact lenses.
- Maintained accurate records of patient data including prescriptions and measurements.
- Ordered inventory supplies as needed to ensure adequate stock levels.
- Prepared orders for shipping or pickup by customers according to company policy.
- Cleaned and sterilized contact lenses before delivering them to patients.
- Filled out paperwork related to insurance claims and billing procedures.
- Submitted requests for reimbursement from insurance companies when necessary.
- Processed payments from customers using cash registers or other payment systems.
- Received incoming shipments of contact lenses, stored them properly, and recorded inventory levels.
Assistant Front Desk Manager
Oceanfront Inn
Virginia Beach, VA
01.2020 - 12.2022
- Greeted and welcomed guests to the front desk.
- Monitored the lobby area for any suspicious activities or disturbances.
- Assisted with check-in and check-out procedures for guests.
- Provided information on hotel services, local attractions, and other points of interest to guests.
- Maintained an up-to-date knowledge of all hotel policies, services, room rates, and special packages.
- Coordinated with housekeeping staff to ensure that rooms are cleaned in a timely manner.
- Prepared daily reports on occupancy levels, reservations, sales figures.
- Supervised front desk clerks and ensured they provided excellent customer service to guests.
- Managed schedules for front desk personnel including assigning shifts according to business needs.
Front Desk Receptionist
Ghent Eye Care
Norfolk, VA
01.2021 - 04.2022
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Home Health Aide Assistant
Traditions Health Care
Dickson City, PA
02.2016 - 11.2019
- Provided personal care and hygiene assistance to elderly clients, such as bathing, dressing, grooming and toileting.
- Assisted with ambulation, transfers and range-of-motion exercises according to plan of care.
- Monitored vital signs, including pulse rate, respiration rate and temperature.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Assisted with light housekeeping tasks related to patient care.
- Prepared meals for patients following prescribed diets.
- Shopped for groceries and household items as needed by the patient or family members.
- Gave companionship to patients when family members were not available.
Education
High School Diploma -
Wyoming Valley West High School
Plymouth, PA06-2005
Nexstage Home Hemodialysis -
Fresenius Kempville
Norfolk, VA11-2023
Skills
- Small business operations
- Client Service
- Personal care services
- Care Plan Management
- Meal Preparation
- Compassionate client care
- Vital signs monitoring
- Contact lens fitting
- Scheduling appointments
- Insurance Verification
- Insurance processing
- Payment Collection
- Glasses repair
- Dialysis treatment
- Dialysis equipment operation
- Direct Patient Care
- Hemodialysis treatment
- Blood sample collection
- Water treatment systems
- Vital statistics
- Records Management
- Measuring vital signs
Timeline
Owner
Clean and Fresh Cleaning Services
03.2024 - Current
Contact Lens Technician
Devito and Martin Optometry
02.2022 - 09.2023
Front Desk Receptionist
Ghent Eye Care
01.2021 - 04.2022
Assistant Front Desk Manager
Oceanfront Inn
01.2020 - 12.2022
Home Health Aide Assistant
Traditions Health Care
02.2016 - 11.2019
High School Diploma -
Wyoming Valley West High School
Nexstage Home Hemodialysis -
Fresenius Kempville
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