Gladys Melendez
New Haven,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
4042
4042
years of post-secondary education
1
1
Certification
Work History
Admissions Specialist
Retreat Premier Addiction Treatment Center
New Haven, CT
07.2021 - 12.2023
- Conducted initial assessments for potential clients seeking addiction treatment services.
- Guided families through the admissions process to ensure a smooth experience.
- Collaborated with clinical staff to gather necessary patient information and documentation.
- Maintained accurate records of client interactions and admissions activities in electronic systems.
- Coordinated with insurance providers to verify coverage and benefits for clients.
- Maintained professional, welcoming and orderly reception area to greet guests.
- Blood Sugar Collection
- Collected UTOX samples for testing
- Blood Draw
- Vitals
- Medicine Distribution (Methadone, etc.)
Front Desk Clerk
Econolodge
New Haven, CT
02.2016 - 11.2020
- Greeted guests and provided assistance with check-in and check-out procedures.
- Managed reservations using hotel management software for efficient guest service.
- Answered phone calls and responded to inquiries about room availability and rates.
- Handled guest complaints and resolved issues to ensure a positive experience.
- Maintained cleanliness and organization of the front desk area for professional appearance.
- Processed payments and managed cash transactions for accurate financial records.
- Coordinated with housekeeping staff to ensure timely room readiness for guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
Education
Mandatory 1 Week Internship At Oncology And Hematology/ Mobile Phlebotomy On Geriatric Patients Covering Nursing Homes In The State Of Connecticut - Phlebotomist
New Haven Phlebotomy School ( Refresher Course)
08.2024 - 08.2024
Martinsburg College
Martinsburg, WVSaint Gregory High School
Murfreesboro, TNSkills
- Patient assessment
- Insurance verification
- Electronic record management
- Sample collection
- Front desk operations
- Attention to detail
- Team Leadership
- Bilingual ( English & Spanish)
- Conflict Resolution Crisis Management
- Phlebotomist
- CPR
Languages
Spanish
Native/ Bilingual
Certification
Medical Coding & Billing Specialist
Graduated December 23, 2024
References
- Marlesha McClendon-Brissett 203-931-5282
- Alesha Coote-(203) 802-2332
- Marvin Taylor- (203) 868-7691
Timeline
Mandatory 1 Week Internship At Oncology And Hematology/ Mobile Phlebotomy On Geriatric Patients Covering Nursing Homes In The State Of Connecticut - Phlebotomist
New Haven Phlebotomy School ( Refresher Course)
08.2024 - 08.2024
Admissions Specialist
Retreat Premier Addiction Treatment Center
07.2021 - 12.2023
Front Desk Clerk
Econolodge
02.2016 - 11.2020
Martinsburg College
Saint Gregory High School