Gladys Ovalle
Chicago,IL
Summary
Dynamic bilingual professional with a proven track record in service coordination and problem-solving, demonstrated at Northwestern Medicine. Excelled in enhancing patient experiences through efficient referral systems and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Patient Liaison
Northwestern Medicine (Urology)
675 N. Saint Clair Street 20-150 Chicago, IL
12.2021 - Current
- Sustains strong working relationships with various NM departments, allowing for more efficient patient referrals and scheduling
- Collaborates with interdisciplinary teams to optimize patient appointments during and after their hospital stay.
- Helpes address patient escalations through timely corrective actions and appropriate referrals.
- Evaluats feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
Patient Service Representative
Northwestern Medicine (Urology)
675 N. Saint Clair Street 20-150 Chicago, IL 60611
03.2020 - 12.2021
- Registered on average of 100 patients a day
- Submitted insurance authorizations for treatments
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy
- Collected the highest amount of co-pays in 2020 per Jeff Albers, the Senior Vice President of Operations
Patient Referral Coordinator
Windy City Medical Specialist
8501 W. Higgins Rd Suite
07.2017 - 11.2019
- Served as a liaison between patients, providers, and insurance companies and WC/PI attorneys
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Tracked WC/PI case trials
- Was a medial assistant to Dr. Robert Erickson, our in-house spine surgeon, once a week
Education
No Degree - Strategic Communications
Calvin College
3201 Burton St SE Grand Rapids, MI 4954601-2025
High School Diploma -
Pritzker College Prep High School
4131 W Cortland Street Chicago, IL 6063905-2013
Skills
- Problem-solving abilities
- Assertiveness
- Service Coordination
- Multitasking
- Bilingual (Spanish)
Timeline
Patient Liaison
Northwestern Medicine (Urology)
12.2021 - Current
Patient Service Representative
Northwestern Medicine (Urology)
03.2020 - 12.2021
Patient Referral Coordinator
Windy City Medical Specialist
07.2017 - 11.2019
No Degree - Strategic Communications
Calvin College
High School Diploma -
Pritzker College Prep High School