Gladys Ovalle
Chicago,IL
Summary
Dynamic bilingual professional with a proven track record in service coordination and problem-solving, demonstrated at Northwestern Medicine. Excelled in enhancing patient experiences through efficient referral systems and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Patient Liaison
Northwestern Medicine (Urology)
12.2021 - Current
- Sustains strong working relationships with various NM departments, allowing for more efficient patient referrals and scheduling
- Collaborates with interdisciplinary teams to optimize patient appointments during and after their hospital stay.
- Helpes address patient escalations through timely corrective actions and appropriate referrals.
- Evaluats feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
Patient Service Representative
Northwestern Medicine (Urology)
03.2020 - 12.2021
- Registered on average of 100 patients a day
- Submitted insurance authorizations for treatments
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy
- Collected the highest amount of co-pays in 2020 per Jeff Albers, the Senior Vice President of Operations
Patient Referral Coordinator
Windy City Medical Specialist
07.2017 - 11.2019
- Served as a liaison between patients, providers, and insurance companies and WC/PI attorneys
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Tracked WC/PI case trials
- Was a medial assistant to Dr. Robert Erickson, our in-house spine surgeon, once a week
Education
No Degree - Strategic Communications
Calvin College
3201 Burton St SE Grand Rapids, MI 4954601-2025
High School Diploma -
Pritzker College Prep High School
4131 W Cortland Street Chicago, IL 6063905-2013
Skills
- Problem-solving abilities
- Assertiveness
- Service Coordination
- Multitasking
- Bilingual (Spanish)
Timeline
Patient Liaison
Northwestern Medicine (Urology)
12.2021 - Current
Patient Service Representative
Northwestern Medicine (Urology)
03.2020 - 12.2021
Patient Referral Coordinator
Windy City Medical Specialist
07.2017 - 11.2019
No Degree - Strategic Communications
Calvin College
High School Diploma -
Pritzker College Prep High School
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